Salesforce today introduced the next generation of Service Cloud — technology to support changing customer service expectations and provide connected, personalized service from anywhere on one digital engagement platform. Today’s announcement includes key updates to Service Cloud Voice, Workforce Engagement, Visual Remote Assistant, and more, all applicable across industries fromRead More…

Salesforce has introduced the next generation of Sales Cloud — new technology to support a digital-first selling world. Sales Cloud 360 is the complete growth platform for the new world of digital sales, with flexible technology and the world’s largest sales partner ecosystem that companies of every size can relyRead More…

Umrahme has digitally transformed travel experiences for millions of Muslim religious pilgrims, thanks to real-time solutions from Salesforce. Thanks to its digital transformation with Salesforce and channel partner Smaartt Digital Consulting, Umrahme has gained 360-degree visibility across the customer travel journey. Aligned with the Kingdom of Saudi Arabia’s government-led SaudiRead More…

Salesforce has introduced Rebate Management, new technology that allows companies selling through distributor channels to automate and leverage intelligent analytics for their rebate programs while providing greater visibility into program value and collaboration to sales teams and channel partners.Read More…

Salesforce has announced Vaccine Cloud, technology to help government agencies, healthcare organizations, businesses, nonprofits and educational institutions more rapidly, safely and efficiently deploy and manage their vaccine programs. Today, international, federal, state and local agencies, healthcare providers and nonprofits worldwide are using Salesforce technology specifically for vaccine administration, including NorthwellRead More…