Machines: The Future of Humans
2021-02-01
From our smartphones to automobiles, life without AI seems impossible. Only with deep understanding can we see how much of an impact AI has made in our lives. Read More…
Accenture and Salesforce expand their alliance to embed sustainability into businesses
2021-01-27
Accenture and Salesforce are expanding their alliance to help companies embed sustainability into their business, meet growing customer and stakeholder expectations, and contribute to advancing the United Nations Sustainable Development Goals (SDGs).Read More…
Salesforce’s State of Service research report reveals pandemic’s lasting impact
2021-01-18
According to Salesforce’s fourth State of Service research report, released today, 92% of service professionals in the UAE say the pandemic exposed technology gaps. The report provides a snapshot of the priorities, challenges, and trajectories of customer service teams in the UAE and around the world. This edition is basedRead More…
Salesforce publishes its Global Stakeholder Series : Future of Work, Now research study
2020-12-22
Salesforce has published its first Global Stakeholder Series: Future of Work, Now research study – a data-driven look at how the COVID-19 pandemic is shaping people’s attitudes about current work environments and their perceptions on the future of work.Read More…
Salesforce announces Salesforce Hyperforce
2020-12-17
Salesforce has today announced Salesforce Hyperforce, a reimagination of the company’s platform architecture built to securely and reliably deliver the Salesforce Customer 360, including Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Industries and more, on major public clouds.Read More…
Cisco unveils App Hub at WebexOne
2020-12-16
At WebexOne, Cisco has revealed a new suite of apps and solutions, in addition to seamless integration with popular applications to enhance communication, productivity and digital experience.Read More…
Salesforce to acquire Slack Technologies for $27.7 billion
2020-12-02
Salesforce, a global leader in CRM is all set to acquire Slack Technologies for approximately $27.7 billion. The CRM giant believes that combining Slack with Salesforce Customer 360 will be transformative for customers and the industry.Read More…
The Middle East’s digital-first economy Is transforming the workforce
2020-11-18
Petra Jenner, General Manager and Senior Vice President – Europe, Middle East, and Africa Emerging Markets, Salesforce, discusses in detail about the shift in workplace realities and the rising need to re-skill and upskill the workforce for the jobs of the future.Read More…
Salesforce announces expansion of Work.com
2020-11-11
Salesforce has announced a significant expansion of Work.com to help companies get back to growth and thrive in the new normal. New products include an employee workspace and helpdesk to boost productivity, and communication apps that inform customers and employees about new policies and procedures to foster safer in-person experiences.Read More…
Salesforce releases its State of the Connected Customer report
2020-11-03
Salesforce has released the fourth edition of its State of the Connected Customer report which reveals that while a string of crises has affected all facets of life, including a fundamental shift in how customers connect with brands, factors like empathy, personalization, convenience, and digital transformation areRead More…
Salesforce announces Digital 360 to accelerate customer engagement and growth
2020-09-24
Salesforce today announced Digital 360, bringing together key components and new innovations in the Salesforce Customer 360 platform to help digital leaders transform their customer engagement and accelerate growth in the all-digital, work-from-anywhere world. Digital 360 is made stronger with expertRead More…
Chalhoub Group continues its digital transformation journey amid the COVID crisis
2020-09-08
Chalhoub Group has leveraged its strategic relationship with Salesforce to enhance customer e-commerce experiences in its digital transformation amid the COVID-19 coronavirus.Read More…
