STC deploys Motive technology to enhance customer service
STC, the national telecommunications provider in Saudi Arabia, has selected Motive, a leading provider of customer experience management solutions for fixed and mobile broadband services and an Alcatel-Lucent company, to deliver its Network Analyzer – Fiber (NA-F) solution. Motive’s Network Analyzer – Fiber (NA-F) will help STC reduce the complexity and cost of delivering and managing new fiber services such as high-speed Internet and IPTV. The solution also will help improve customer service while reducing customer support handling times and generate new revenue by simplifying processes needed to increase line speeds.
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