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Oracle acquires an leading cloud-based customer service provider, RightNow Technologies for approximately $1.5 billion. The Customer Service Cloud of RightNow helps organisations deliver exceptional customer experiences across call centers, the web and social networks. Oracle with RightNow onboard expects to offer a superior customer experience at every contact and across every channel. The Board of Directors of RightNow Technologies has unanimously approved the transaction. The transaction is expected to close by late 2011 or early 2012, subject to RightNow stockholder approval, certain regulatory approvals and customary closing conditions.Read More…

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Microsoft Jordan signed an agreement with Umniah to offer business productivity hosting solutions for increased efficiency in productivity and management, using state-of-the-art Microsoft technology that reduce operational expenses by maximizing the utilization of the IT infrastructure. Umniah is one of the early providers of hosted cloud services solutions in the region and the first in Jordan based on Microsoft’s leading applications. Read More…

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Zservices, the provider of local Zscaler cloud security services in the Middle East partnered with Riyadh based internet and telecom service provider NourNet to offer Zservices’ managed cloud-based web and email SaaS security services to Enterprise, SMB’s and Home Users in the kingdom. “Internet users in the Middle East have become increasingly aware of many web-based security threats and the demand for affordable, reliable and easy-to-use security services is increasing.Read More…

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In: Feature Story, IT Services, News

Zservices, the provider of local Zscaler cloud security services in the Middle East partnered with the leading data communication and internet services providers, Zajil in Kuwait to offer Zservices’ cloud-delivered web security solution as a value-added service to its customers. Zservices web and email security SaaS cloud will be physically present at Zajil’s location and will interact with the global Zscalar Cloud infrastructure.Read More…

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Trend Micro announced its new Partner Programme which is devised to focus on rewarding its channel partners proactivity, driving new business and customer retention, delivering greater rewards and reviewing partners who are underperforming. Trend Micro’s new approach makes it a leaner, agile and more lucrative Partner Programme, in which the vendor delivers simplicity, flexibility and profitability to its partners, in return for a much-boosted set of rewards around profitability. The tiering structure is now a simple Bronze, Silver, Gold and Platinum arrangement – vastly improved flexibility and vastly reduced administration, plus a far clearer line of accountability to each and every partner.Read More…

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In: Africa Focus, Expert Views

Roelof Louw, is an expert on Cloud Computing and he works with leading South African ICT outsourcing service provider, T-Systems. The proliferation of cloud computing has seen some people happily floating on cloud nine and prophesise an inevitable paradigm shift in IT while others believe it is really just a rebottled and labelled version of an existing technology. Indeed, there are few other IT topics that generate a wider chasm in opinions.
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Aptec announced that it has received the Microsoft Cloud Distributor status, which would allow Aptec to distribute the latest cloud technology product of Microsoft – Microsoft Office 365 in U.A.E., Qatar and Kuwait. Aptec also expects to get the distribution for other GCC countries and Egypt very soon. With its new Cloud Distribution status Aptec is expected to concentrate on recruitment and enablement of channel resellers along with offering them the complete services expertise.Read More…

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In: Feature Story, News, Storage

Western Digital recently introduced its 2 new mobile apps WD 2go and WD 2go Pro for My Book Live personal cloud storage solution. WD’s My Book Live drive connects to the home network creating shared storage that users can access within and outside the home. Secure remote access to the My Book Live is available on any computer through www.WD2go.com, while the WD 2go apps provide mobile access to files stored on the drive using an iPad, iPhone, iPod touch or Android compatible mobile device. Read More…

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The Cloud Security Alliance (CSA) publishes the version 1.2 of Cloud Controls Matrix (CCM), which is designed to provide fundamental security principles to guide cloud vendors and to assist prospective cloud customers in assessing the overall security risk of a cloud provider. CSA CCM provides a controls framework that gives detailed understanding of security concepts and principles that are aligned to the Cloud Security Alliance guidance in 13 domains. Version 1.2 adds Corporate Governance, mapped to the existing 13 domains, as well as Architectural Relevance and Scope Applicability controls.
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In: Africa Focus, Expert Views

Paul McKibbin is an technology expert who is the Divisional CEO with one of the leading South African ICT organisations, Jasco Carrier Networks. Cloud computing is gaining ground in South Africa for a number of reasons. This includes vastly improved bandwidth capability, both in terms of quantity and quality, greater affordability of bandwidth and improved security technology that addresses many of the concerns businesses have had around the concept of the cloud in the past. Read More…

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In: Enterprise, Feature Story, News, Storage

EMC introduced its new EMC Symmetrix VMAXe storage system, innovative storage technology designed for virtualized cloud and mission critical IT environments. The VMAXe system enables IT organizations to accelerate their journey to cloud computing. Symmetrix VMAXe is based on the industry leading Virtual Matrix Architecture and innovative software as larger Symmetrix VMAX systems used in the world’s largest data centers. Read More…

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Hewlett-Packard has agreed to buy UK based leading Enterprise Information Management Software Company Autonomy Corporation for $10.3 billion and with this acquisition HP will be able to further expand its offerings in the enterprise information software. Autonomy’s IDOL platform combined with HP’s strength in enterprise software, services and infrastructure will enable the combined business to deliver a next-generation information platform, analytical applications and performance optimisation solutions.Read More…