Avaya has announced its participation at the 2023 edition of GITEX Global, where the company will illustrate how organizations can choose their own journey to delivering AI-powered customer experiences. Avaya’s major presence at GITEX Global will showcase a range of vertical-specific use cases that highlight the power of artificial intelligenceRead More…
Avaya has announced José Andrés, Rana el Kaliouby, PhD, and Mark Pollock will be featured presenters at Avaya ENGAGE 2023. Along with program emcee Katie Linendoll, a global technology consultant, these compellingRead More…
Avaya has successfully completed its financial restructuring and emerged from the Chapter 11 process with a growth-oriented capital structure that includes approximately $650 million in liquidity and a net leverage ratio of less than 1x.Read More…
Avaya has announced it has been named for excellence in customer service with a NorthFace ScoreBoard Service Award (NFSB) for the 10th consecutive year by the Customer Relationship Management Institute (CRMI). Avaya’s support services teams achieved an overall transaction survey for perfect Customer Satisfaction (CSAT) score in field technology supportRead More…
Avaya has announced it has been named as a Leader in the inaugural report: The Aragon Research Globe for Conversational AI in the Intelligent Contact Center (ICC) 2023 by Aragon Research.Read More…
Uniphore has announced a strategic partnership with Avaya to bring its integrated Conversational AI and communications platform to customers across the Middle East and African (MEA) region. Uniphore’s Conversational AI and Automation products will add deep functionality to the Avaya OneCloud CCaaS platform. Avaya OneCloud CCaaS makes it easy toRead More…
Avaya today announced its participation at the 2022 edition of GITEX Global, where the company will demonstrate solutions to help its customers simplify and speed innovation and efficiencies in delivering exceptional experiences without disrupting their operations.Read More…
Avaya has announced that Alan Masarek has been appointed as its President and CEO and as a member of Avaya’s Board of Directors, effective August 1, 2022. Masarek will succeed Jim Chirico, who will be removed from his positions as President and CEO of Avaya,Read More…
Avaya and Alcatel-Lucent Enterprise today announced a strategic partnership that extends the availability of Avaya’s OneCloud CCaaS (Contact Center as a Service) composable solutions to ALE’s global base of customers while also making ALE’s digital networking solutions available on a global basis to Avaya customers.Read More…
Avaya today announced that CRN has recognized Avaya with a 5-Star rating in its 2022 Partner Program Guide. This list of the most notable partner programs is identified from industry-leading technology vendors that provide innovative products and flexible services through the IT channel. A 5-star rating is an exclusive designationRead More…
Kuwait’s Ministry of State for Communications and Information Technology marked the success of its Sahel mobile app it has achieved in partnership with Avaya.Read More…
Avaya has announced its participation at the 2021 edition of GITEX Global, where the company will demonstrate the composable solutions that organisations need to keep up with changing customer expectations.Read More…
