Avaya has demonstrated its vision for a future of customer experience orchestrated by AI. Shown at GITEX Global in Dubai, Avaya’s ‘Virtual Operations Manager’ concept highlights the art of the possible, demonstrating how human and artificial intelligence collaboration can fundamentally alter the way customer experience is managed at the contactRead More…
Avaya has announced that it has appointed Fadi Moubarak as Vice President for Sales and Channels in the Middle East, Africa and Central Asia. Based in Dubai, Moubarak is a 34-year IT industry veteran, and has been with Avaya for over 10 years, having previously led the company’s channel businessRead More…
Avaya announced its participation at the 2024 edition of GITEX Global, where the company will showcase a vision for the future in which human and artificial intelligence (AI) collaboration redefines the landscape of customer experience (CX).Read More…
Avaya today announced that it has appointed Cameron Thomson as Group Vice President for the Europe, Middle East and Africa (EMEA) theatre, including Turkey and Pakistan.Read More…
Avaya announced that its current Chair of the Board of Directors, Patrick Dennis, will assume the role of CEO, effective September 1, 2024, replacing the outgoing President and Chief Executive Officer, Alan Masarek, who will retire at the end of the calendar year.Read More…
Avaya has expanded its commitment to the Avaya Experience Platform, committing to a single, unified platform that encompasses Avaya solutions for customer experience (CX). The move aligns to the company’s vision, which enables Avaya to accelerate roadmap delivery, and makes it easier for Enterprise customers to innovate without disruption, deliver exceptionalRead More…
Ooredoo Group has announced a key partnership agreement with Avaya, a global leader in customer experience solutions, that will see Ooredoo integrate Avaya’s cutting-edge contact center and unified communications solutions into its service offerings for business customers across multiple countries. The agreement, signed at the Mobile World Congress in Barcelona,Read More…
Avaya today announced its participation at the 2024 edition of LEAP, where the company will illustrate how organizations supporting the transformation of Saudi Arabia’s economy can use AI to deliver the experiences that a new economic environment demands.Read More…
KASCO Group has used Avaya technology to create a connected environment that enables real-time communications between its global fleet of 16 vessels and its new headquarters in Dubai. The solution, based on Avaya unified communications technology, delivers seamless collaboration across the business and with outside organizations such as ports authoritiesRead More…
Batelco, part of the Beyon Group, has been recognized as the ‘Government Solutions Partner of the Year’ by Avaya, a global leader in business communications software, systems and services. The Avaya Partner Awards celebrate the role that Avaya’s partners have played in driving their success. The Government Solutions Partner ofRead More…
The Magdi Yacoub Heart Foundation, an NGO dedicated to offering free-of-charge medical services to the Egytpian people, has selected Avaya technology to power communications at its new healthcare facility being built in Cairo. The under-consturction Magdi Yacoub Global Heart Centre in Cairo will be an advanced healthcare facility that willRead More…
Avaya has demonstrated its vision for a future of customer and employee experiences powered by generative AI. Shown at GITEX Global in Dubai, Avaya’s ‘Generative CX’ concept highlights how artificial intelligence can sit at the core of customer experience transformation, touching everything from agent experience to customer satisfaction to operations.Read More…
