Avaya, a global leader in customer experience solutions, today announced its participation at the 2024 edition of LEAP, where the company will illustrate how organizations supporting the transformation of Saudi Arabia’s economy can use AI to deliver the experiences that a new economic environment demands. Aiming to support the multipleRead More…

KASCO Group has used Avaya technology to create a connected environment that enables real-time communications between its global fleet of 16 vessels and its new headquarters in Dubai. The solution, based on Avaya unified communications technology, delivers seamless collaboration across the business and with outside organizations such as ports authoritiesRead More…

Avaya has demonstrated its vision for a future of customer and employee experiences powered by generative AI. Shown at GITEX Global in Dubai, Avaya’s ‘Generative CX’ concept highlights how artificial intelligence can sit at the core of customer experience transformation, touching everything from agent experience to customer satisfaction to operations.Read More…

Avaya has announced its participation at the 2023 edition of GITEX Global, where the company will illustrate how organizations can choose their own journey to delivering AI-powered customer experiences. Avaya’s major presence at GITEX Global will showcase a range of vertical-specific use cases that highlight the power of artificial intelligenceRead More…

Uniphore has announced a strategic partnership with Avaya to bring its integrated Conversational AI and communications platform to customers across the Middle East and African (MEA) region. Uniphore’s Conversational AI and Automation products will add deep functionality to the Avaya OneCloud CCaaS platform. Avaya OneCloud CCaaS makes it easy toRead More…