Avaya, a global leader in customer experience solutions, today announced its participation at the 2024 edition of LEAP, where the company will illustrate how organizations supporting the transformation of Saudi Arabia’s economy can use AI to deliver the experiences that a new economic environment demands. Aiming to support the multiple
KASCO Group has used Avaya technology to create a connected environment that enables real-time communications between its global fleet of 16 vessels and its new headquarters in Dubai. The solution, based on Avaya unified communications technology, delivers seamless collaboration across the business and with outside organizations such as ports authorities
Batelco, part of the Beyon Group, has been recognized as the ‘Government Solutions Partner of the Year’ by Avaya, a global leader in business communications software, systems and services. The Avaya Partner Awards celebrate the role that Avaya’s partners have played in driving their success. The Government Solutions Partner of
The Magdi Yacoub Heart Foundation, an NGO dedicated to offering free-of-charge medical services to the Egytpian people, has selected Avaya technology to power communications at its new healthcare facility being built in Cairo. The under-consturction Magdi Yacoub Global Heart Centre in Cairo will be an advanced healthcare facility that will
Avaya has demonstrated its vision for a future of customer and employee experiences powered by generative AI. Shown at GITEX Global in Dubai, Avaya’s ‘Generative CX’ concept highlights how artificial intelligence can sit at the core of customer experience transformation, touching everything from agent experience to customer satisfaction to operations.
Avaya has announced its participation at the 2023 edition of GITEX Global, where the company will illustrate how organizations can choose their own journey to delivering AI-powered customer experiences. Avaya’s major presence at GITEX Global will showcase a range of vertical-specific use cases that highlight the power of artificial intelligence
Avaya has announced it has been named for excellence in customer service with a NorthFace ScoreBoard Service Award (NFSB) for the 10th consecutive year by the Customer Relationship Management Institute (CRMI). Avaya’s support services teams achieved an overall transaction survey for perfect Customer Satisfaction (CSAT) score in field technology support
Uniphore has announced a strategic partnership with Avaya to bring its integrated Conversational AI and communications platform to customers across the Middle East and African (MEA) region. Uniphore’s Conversational AI and Automation products will add deep functionality to the Avaya OneCloud CCaaS platform. Avaya OneCloud CCaaS makes it easy to