Avaya has expanded its commitment to the Avaya Experience Platform, committing to a single, unified platform that encompasses Avaya solutions for customer experience (CX). The move aligns to the company’s vision, which enables Avaya to accelerate roadmap delivery, and makes it easier for Enterprise customers to innovate without disruption, deliver exceptionalRead More…

Ooredoo Group has announced a key partnership agreement with Avaya, a global leader in customer experience solutions, that will see Ooredoo integrate Avaya’s cutting-edge contact center and unified communications solutions into its service offerings for business customers across multiple countries. The agreement, signed at the Mobile World Congress in Barcelona,Read More…

Avaya today announced its participation at the 2024 edition of LEAP, where the company will illustrate how organizations supporting the transformation of Saudi Arabia’s economy can use AI to deliver the experiences that a new economic environment demands.Read More…

KASCO Group has used Avaya technology to create a connected environment that enables real-time communications between its global fleet of 16 vessels and its new headquarters in Dubai. The solution, based on Avaya unified communications technology, delivers seamless collaboration across the business and with outside organizations such as ports authoritiesRead More…

Avaya has demonstrated its vision for a future of customer and employee experiences powered by generative AI. Shown at GITEX Global in Dubai, Avaya’s ‘Generative CX’ concept highlights how artificial intelligence can sit at the core of customer experience transformation, touching everything from agent experience to customer satisfaction to operations.Read More…

Avaya has announced its participation at the 2023 edition of GITEX Global, where the company will illustrate how organizations can choose their own journey to delivering AI-powered customer experiences. Avaya’s major presence at GITEX Global will showcase a range of vertical-specific use cases that highlight the power of artificial intelligenceRead More…