Customers of Mashreq are now being served by the region’s first digital engagement banking bot, giving them access to powerful self-service capabilities that result in instantaneous service delivery and shorter times to resolution.Read More…
Moro Hub (Data Hub Integrated Solutions owned by DEWA), a wholly-owned subsidiary of Dubai Electricity and Water Authority (DEWA), has launched Moro Connect, a disruptive offering that provides Unified Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service (CCaaS) forRead More…
Recognizing the urgent need for organizations to maintain business continuity through the current global crisis, Cupola Teleservices has worked with Avaya, its trusted partner, to further enhance its contact center capabilities. As the BPO partner to several multinational corporations across vital sectors including government, financial services, food and beverage, transportationRead More…
At its Avaya ENGAGE 2020 user conference today, Avaya and Afiniti announced Avaya AI Routing with Afiniti AiRo, a new offering in the Avaya IX Contact Center portfolio that enables companies of all sizes and industries to improve customer interactions and employee engagement by optimally pairingRead More…
At the Avaya Partner Summit 2020, held as part of Avaya ENGAGE Dubai this week, Avaya Holdings Corp honored 25 of its most stand-out channel partners from across the EMEA & APAC regions. These channel partners were chosen from across Avaya’s wide international regionRead More…
H3 Dynamics, has signed a memorandum of understanding (MoU) with Avaya Holdings Corp to deliver a suite of aerial video and real-time video analytics solutions to government and emergency responders across the Middle East and Africa.Read More…
This October, Avaya will return to the 39th GITEX Technology Week with a line-up of game-changing solutions that encapsulate ‘The Art of Experience’ ─ which explains the way in which its technologies are conceived and delivered.Read More…
Leading Value-Added-Distributor in the region, FVC has partnered with Avaya to deliver Unified Communications, Collaboration and Cloud Communications solutions to the businesses in Africa.Read More…
Avaya, today introduced a number of enhancements as it has expanded its comprehensive video collaboration solutions portfolio with new offerings designed for today’s smaller meeting spaces–including new Avaya IX Huddle Cameras,Read More…
Sestek, a speech-enabled smart technologies company announced that it has signed an agreement to become an Avaya DevConnect Technology Partner to work together through direct R&D engagement, deep product integration, and strong support relationships,Read More…
Four-in-five Saudi consumers expect an immediate response from the organizations and vendors they contact – part of a growing demand for ‘SuperServe’ customer engagement, according to the latest global research report conducted by Avaya and Davies Hickman Partners.Read More…
Avaya revealed the enhancements to its Desktop Experience portfolio of smart business devices, including a new line of professional-grade communication headsets, expanded Broadsoft UC feature support, enhancements to its Essential Experience J100 Series, and the availability of Device Enrollment Service 2.0.Read More…
