eGain the leading provider of cloud and on-site customer interaction hub software, today announced the addition of Africa’s Seven Seas Technologies as a new channel partner. The partnership will address the rising demand for unified multichannel customer service solutions in East Africa by combining eGain’s award-winning customer service software with Seven Seas’ implementation expertise across Kenya, Uganda, Ethiopia and Rwanda.
Seven Seas Technologies is one of the leading service providers of integrated business and technology solutions across Africa in the telecom, government, financial, real estate, and service industries. It is committed to delivering service excellence through its business solutions.
Michael Macharia, Founder and Group CEO, Seven Seas Technologies said, “Unified multichannel customer service, powered by a single knowledge base, is becoming an important differentiator in the African marketplace. It was clear from the outset that eGain technology complements our solutions in meeting the evolving customer service needs of today’s businesses, especially in the telecom, government and financial sectors, where eGain has an enviable track record of enabling customer service excellence.”
“Seven Seas specialises in delivering customer service solutions. The company’s breadth of capability, depth of expertise and unrivalled local knowledge makes it an obvious partner choice for us,” said Andrew Mennie, General Manager, eGain EMEA. “We’re confident this relationship will increase our penetration in East Africa and we look forward to working closely with Seven Seas far into the future.”
