ServiceNow has released its latest Enterprise AI Maturity Index in partnership with Oxford Economics. The findings reveal a surprising trend in Europe and the Middle East: although AI investment continues to grow, the average AI maturity score across the region has dropped by 10 points year over year. As enterprises struggleRead More…
ServiceNow has announced a strategic partnership with Ferrari to boost Hypercar performance and real-time race operations following the World Endurance Championship where Ferrari was the winning team. As the Official Partner of the Ferrari Hypercar team, ServiceNow’s AI Platform powers Ferrari’s global operations, supporting real-time race operations and connecting employees,Read More…
ServiceNow has introduced ServiceNow University, an innovative learner experience to empower individuals to grow, develop, and build skills that matter the most. The new world of work is as much about a human transformation as a technological one, and for humans to transform, a safe space is needed outside of one’sRead More…
ServiceNow has released the ServiceNow Consumer Voice Report 2025. Now in its third year, the report, which surveyed 17,000 adults across 13 countries in EMEA — including 1000 in the UAE — explores consumer expectations when it comes to AI’s role in customer experience (CX). Need to put the EQ inRead More…
Juniper Networks has extended its partnership with ServiceNow to integrate Juniper’s AI-native networking platform, Mist, with ServiceNow Telecom Service Management, Inventory and Sales & Order Management for Telecom. The combined solution brings end-to-end network and service automation together with AI-native, cloud-native and 100 percent API-driven wired, wireless and SD-WAN solutions to driveRead More…
ServiceNow has launched the new AI Control Tower, a centralized command center to govern, manage, secure, and realize value from any ServiceNow and third‑party AI agent, model, and workflow on a single unified platform. AI Control Tower optimizes AI investments and ensures seamless, responsible integration into customers’ enterprise strategies. InRead More…
ServiceNow has unveiled the new ServiceNow AI Platform to put any AI, any agent, any model to work across the enterprise in Las Vegas during its annual annual customer and partner event, Knowledge 2025. This next chapter introduces new innovations across the platform, along with deeper integrations with strategic partnersRead More…
AVEVA has announced a partnership with ServiceNow, the AI platform for business transformation, that will further accelerate industrial transformation. By leveraging AVEVA’s four decades of industrial software expertise and its groundbreaking industrial intelligence platform, CONNECT, and ServiceNow’s acclaimed AI-driven Operational Technology Management product line, this partnership will unite teams, digital estates,Read More…
ServiceNow has announced it signed a definitive agreement to acquire Logik.ai, an industry leader with a modern, AI‑powered, and composable Configure, Price, Quote (CPQ) solution. Logik.ai’s best‑in‑class capabilities for sales and commerce will expand ServiceNow’s growing CRM footprint and empower sales organizations to close deals faster, boost productivity levels, andRead More…
ServiceNow has announced appointment of Saif Mashat as Area Vice President for the Middle East and Africa, effective April 1, 2025. In his new role, Mashat will oversee ServiceNow’s operations and strategy across the MEA region, while continuing to lead the company’s business in Saudi Arabia. Saif Mashat brings extensiveRead More…
ServiceNow has announced the Yokohama platform release, unleashing new AI agents across CRM, HR, IT, and more, for faster, smarter workflows and maximum, end‑to‑end business impact. These latest innovations include teams of preconfigured AI agents that deliver productivity and predictable outcomes from day one, on a single platform, as wellRead More…
ServiceNow has announced it has signed a definitive agreement to acquire Moveworks. The acquisition will combine ServiceNow’s agentic AI and automation strengths with Moveworks’ front-end AI assistant and enterprise search technology to unlock new experiences for every employee for every corner of the business. Following closing, together with Moveworks, ServiceNowRead More…
