Top-performing CIOs are focusing more on business leadership and the goals of the customers, employees, and other business functions, rather than technology operations, according to new research from ServiceNow.Read More…
Adobe and ServiceNow have announced a partnership to empower brands with an industry-first solution for stitching together Adobe customer experience data and customer data, ultimately providing seamless digital workflows and personalized customer experiences across all touchpoints.Read More…
ServiceNow has announced it has agreed to acquire Seattle‑based VendorHawk, a leader in Software‑as‑a‑Service (SaaS) management, in an all‑cash transaction expected to close this month. With VendorHawk, ServiceNow is rapidly expanding its capabilities in software asset management to help customers drive digital transformation by providing transparency into software license utilization andRead More…
Allan Leinwand, Chief Technology Officer at ServiceNow, lays out the five steps that Middle East organizations can take to maximize the value of their machine learning investments.Read More…
Everything around us today is about digital, connectivity, cloud, social and finally claiming the centre-stage, security. Cyberthreats continue to affect enterprises and service providers while end-users remain prime targets of phishing, fraud, identity theft and ransomware. With multiple points of entry and a variety of vulnerabilities available to attackers, whatRead More…
2017 remained a disruptive year for the Middle East channel business. On one hand, the year witnessed a number of mergers and acquisitions while on the other, some businesses downsized owing to several factors including geopolitical tensions in the region, low oil prices and other macro factors affecting regional economies.Read More…
Channel Post speaks with Chris Pope – VP, Innovation, ServiceNow about the company’s market approach that has attributed to its success in the region.Read More…
ManageEngine, the real-time IT management company, today announced it has integrated its endpoint management application, Desktop Central, with Zendesk’s help desk platform, Zendesk Support.Read More…
ServiceNow has announced Trusted Security Circles, a new cloud-based application that gives enterprises the ability to share and receive hyper-relevant threat intelligence in near real-time.Read More…
ServiceNow recently announced machine learning capabilities to tackle some of the biggest problems in IT today. With ServiceNow Intelligent Automation Engine, companies can now prevent outages before they happen, automatically categorize and route incidents, predict future performance and benchmark performance against IT peers.Read More…
Guest written by Mark Ackerman, Sales Director, Middle East, ServiceNowRead More…
Businesses have adopted CRM systems to capture customer contact information, track customer issues, and nurture customer relationships. However, it’s not a panacea. Despite massive investments in CRM systems, organizations continue to struggle with customer service.Read More…
