ServiceNow introduces Now Platform with Now Intelligence

ServiceNow has introduced the Now Platform Orlando release, featuring Now Intelligence, a new set of powerful AI and analytics capabilities. With Now Intelligence, ServiceNow empowers enterprises with new insights that enable employees to work smarter and faster, streamline business decisions and unlock new levels of productivity.

ServiceNow Now Platform Orlando Release

With Now Intelligence embedded into its Now Platform, ServiceNow advances its position as a pioneer delivering practical, purpose-built AI and analytics to the enterprise. Now Intelligence enables employees to quickly and easily make decisions, solve problems, find answers and automate tasks – making their lives at work simple, easy and convenient.

ServiceNow is a strategic digital transformation partner to the world’s largest enterprises, such as Adobe, Deloitte, Equinix, Red Hat, Nutanix including approximately 80% of the Fortune 500.

With its Orlando release, ServiceNow continues to deliver consumer-grade mobile experiences across the enterprise. And with Now Intelligence, the Now Platform delivers great experiences that:
Help people get work done smarter and faster, Deliver better self-service experiences, Better predict issues and automate actions, Enable better business decisions.

The Orlando release of the Now Platform delivers analytics, intelligence and mobility solutions enhancements across ServiceNow’s IT, Employee and Customer workflows. Key innovations in the Orlando release include:
• Analytics Solutions: Cloud Insights, Advanced Risk Assessments, Software Exposure Assessment.
• Intelligence Solutions: Agent Affinity for Work Assignment, Virtual Agent with Natural Language Understanding, CI/CD.
• Mobility Solutions: Mobile Agent enhancements, Mobile Branding and Analytics, Mobile Targeted Campaigns.

Also, ServiceNow is extending the Now Platform to manage DevOps pipelines, connecting developers within IT operations with new insights and automating the manual and time-consuming change approval process. This will enable customers to release features developed off-platform more rapidly while retaining safety. ServiceNow DevOps, which was initially available through the ServiceNow Store, is now available as part of the Orlando release.

ServiceNow’s Now Platform Orlando release is generally available today. The ServiceNow Now Agent, Now Mobile and ServiceNow Onboarding apps are available to download on the Apple iOS store and Google Play store.