ServiceNow recently announced machine learning capabilities to tackle some of the biggest problems in IT today. With ServiceNow Intelligent Automation Engine, companies can now prevent outages before they happen, automatically categorize and route incidents, predict future performance and benchmark performance against IT peers.Read More…
Guest written by Mark Ackerman, Sales Director, Middle East, ServiceNowRead More…
Businesses have adopted CRM systems to capture customer contact information, track customer issues, and nurture customer relationships. However, it’s not a panacea. Despite massive investments in CRM systems, organizations continue to struggle with customer service.Read More…
ServiceNow has released the results of a new report, “Today’s State of Work: At the Breaking Point,”Read More…
A successful IT Asset Management (ITAM) program can help you lower your costs and increase your asset utilization. You benefit by avoiding unplanned expenses, reducing the effort required to manage your assets, and making better business decisions. This whitepaper outlines eight specific recommendations for building an ITAM program that deliversRead More…
