According to Salesforce’s fourth State of Service research report, released today, 92% of service professionals in the UAE say the pandemic exposed technology gaps. The report provides a snapshot of the priorities, challenges, and trajectories of customer service teams in the UAE and around the world. This edition is basedRead More…
Salesforce has published its first Global Stakeholder Series: Future of Work, Now research study – a data-driven look at how the COVID-19 pandemic is shaping people’s attitudes about current work environments and their perceptions on the future of work.Read More…
Salesforce has today announced Salesforce Hyperforce, a reimagination of the company’s platform architecture built to securely and reliably deliver the Salesforce Customer 360, including Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Industries and more, on major public clouds.Read More…
At WebexOne, Cisco has revealed a new suite of apps and solutions, in addition to seamless integration with popular applications to enhance communication, productivity and digital experience.Read More…
Salesforce, a global leader in CRM is all set to acquire Slack Technologies for approximately $27.7 billion. The CRM giant believes that combining Slack with Salesforce Customer 360 will be transformative for customers and the industry.Read More…
Petra Jenner, General Manager and Senior Vice President – Europe, Middle East, and Africa Emerging Markets, Salesforce, discusses in detail about the shift in workplace realities and the rising need to re-skill and upskill the workforce for the jobs of the future.Read More…
Salesforce has announced a significant expansion of Work.com to help companies get back to growth and thrive in the new normal. New products include an employee workspace and helpdesk to boost productivity, and communication apps that inform customers and employees about new policies and procedures to foster safer in-person experiences.Read More…
Salesforce has released the fourth edition of its State of the Connected Customer report which reveals that while a string of crises has affected all facets of life, including a fundamental shift in how customers connect with brands, factors like empathy, personalization, convenience, and digital transformation areRead More…
Salesforce today announced Digital 360, bringing together key components and new innovations in the Salesforce Customer 360 platform to help digital leaders transform their customer engagement and accelerate growth in the all-digital, work-from-anywhere world. Digital 360 is made stronger with expertRead More…
Chalhoub Group has leveraged its strategic relationship with Salesforce to enhance customer e-commerce experiences in its digital transformation amid the COVID-19 coronavirus.Read More…
Salesforce has announced the next generation of Salesforce Field Service, equipping teams across industries with AI-powered tools to deliver trusted, mission-critical field service.Read More…
Brian Solid, Global Innovation Evangelist, Salesforce, explores trends among innovative brands and how they’re upgrading marketing toward customer experiences.Read More…
