By 2023, at least 85% of governments without a total experience (TX) strategy will fail to successfully transform government services, according to Gartner. Governments that continue to focus on citizen and employee experience initiatives separately will miss out on essential synergies to effectively transform their services.Read More…

One-third of technology and service provider organizations with artificial intelligence (AI) technology plans said they would invest $1 million or more into these technologies in the next two years, according to a new survey from Gartner. The vast majority of survey respondents (87%) with AI technologies as a major investmentRead More…

When Apple came up with their new innovative product “iPad”, a term was popularised simultaneously, ‘Post-PC era’. With this, many people mistook it to indicate that the PC will die soon and be replaced by tablets and smartphones, but it overcame the challenges and recently witnessed its first significant increaseRead More…