By 2026, conversational artificial intelligence (AI) deployments within contact centers will reduce agent labor costs by $80 billion, according to Gartner. Worldwide end-user spending on conversational AI solutions within contact centers is forecast to reach $1.99 billion in 2022. “Gartner estimates that there are approximately 17 million contact center agentsRead More…
Commvault has announced that Gartner has given it the highest Product Score across all three use cases in the 2022 Critical Capabilities report: Data Center Environments (4.23/5), cloud environments (4.18/5), and edge environments (4.22/5).Read More…
Lookout has announced it has been named a “Strong Performer” in the Gartner Peer Insights “Voice of the Customer” for Security Service Edge (SSE). Gartner Peer Insights is a reviews and ratings platform for technology end users to provide candid customer feedback and for technology decision makersRead More…
ManageEngine, the enterprise IT management division of Zoho Corporation, has announced that it has been recognized in the 2022 Gartner Magic Quadrant for Unified Endpoint Management Tools. The company has also been acknowledged in the 2022 Gartner Magic Quadrant for Privileged Access Management. Gartner assessed ManageEngine based on its completenessRead More…
The 25 emerging technologies to watch on the Gartner Hype Cycle for Emerging Technologies, 2022 are enabling the evolution and expansion of immersive experiences, accelerating artificial intelligence (AI) automation and optimizing technologist delivery.Read More…
Global robotic process automation (RPA) software revenue is projected to reach $2.9 billion in 2022, an increase of 19.5% from 2021, according to the latest forecast from Gartner. “By achieving a growth rate of 31% in 2021, the RPA market grew well above the average worldwide software market growth rateRead More…
Infor announced that Gartner has positioned Infor as a Leader, for the fourth consecutive time, in its 2022 Magic Quadrant for Warehouse Management Systems (WMS). Infor was positioned in the Leaders quadrant for its ability to execute and its completeness of vision.Read More…
IFS today announced that it is positioned number one in the Gartner EAM market share analysis based on revenue. The company attributes its continued growth and success to its deep industry expertise, innovative and flexible IFS Cloud solution, and seamless integration across all its capabilities.Read More…
Nutanix announced today that it has been named a Customers’ Choice in the 2022 Gartner Peer Insights ‘Voice of the Customer’ for Hyperconverged Infrastructure Software (HCI) for the fourth consecutive year and for Distributed File Systems and Object Storage for the second consecutive year.Read More…
As the number of privacy regulations worldwide continues to grow, organizations should focus on five privacy trends to help meet the challenges of protecting personal data and meeting regulatory requirements, according to Gartner.Read More…
Stuart Downes, Gartner Senior Research Director, lists 3 cloud technologies to support hybrid work experiences.Read More…
Worldwide end-user spending on public cloud services is forecast to grow 20.4% in 2022 to total $494.7 billion, up from $410.9 billion in 2021, according to the latest forecast from Gartner, Inc. In 2023, end-user spending is expected to reach nearly $600 billion.Read More…
