Tata Consultancy Services (TCS) announced that it has been recognized as a Leader in the Gartner Magic Quadrant for Public Cloud IT Transformation Services. Gartner analysts note that providers designated as Leaders have a “track record of delivering high-quality, cloud-native modernization and managed services that thoughtfully exploit the capabilities ofRead More…

By 2026, conversational artificial intelligence (AI) deployments within contact centers will reduce agent labor costs by $80 billion, according to Gartner. Worldwide end-user spending on conversational AI solutions within contact centers is forecast to reach $1.99 billion in 2022. “Gartner estimates that there are approximately 17 million contact center agentsRead More…