Tata Consultancy Services (TCS) announced that it has been recognized as a Leader in the Gartner Magic Quadrant for Public Cloud IT Transformation Services. Gartner analysts note that providers designated as Leaders have a “track record of delivering high-quality, cloud-native modernization and managed services that thoughtfully exploit the capabilities ofRead More…

By 2026, conversational artificial intelligence (AI) deployments within contact centers will reduce agent labor costs by $80 billion, according to Gartner. Worldwide end-user spending on conversational AI solutions within contact centers is forecast to reach $1.99 billion in 2022. “Gartner estimates that there are approximately 17 million contact center agentsRead More…

ManageEngine, the enterprise IT management division of Zoho Corporation, has announced that it has been recognized in the 2022 Gartner Magic Quadrant for Unified Endpoint Management Tools. The company has also been acknowledged in the 2022 Gartner Magic Quadrant for Privileged Access Management. Gartner assessed ManageEngine based on its completenessRead More…