Silah Gulf has announced its launch of the Cisco Unified Contact Center Enterprise (Cisco UCCE), one of the most advanced Contact Center platforms in the world.Read More…
Pakistan Telecommunication Company Limited (PTCL) has deployed Nokia automation, analytics and machine learning software to enhance the customer experience and improve customer service accuracy and efficiency.Read More…
Companies that have seen a positive revenue growth collect more customer experience (CX) data than nongrowth companies, according to a recent survey by Gartner, Inc. The survey found that nearly 80% of growth organizations use customer surveys to collect CX data,Read More…
Qualtrics, the US-based experience management (XM) company that is fully owned by SAP after a US$8 billion acquisition said it grew by 300 per cent in 2019 in the MENA region, having entered the region around early 2018. The company recently held an first-of-its-kind XM event in DubaiRead More…
In conversation with Merijn te Booij, Global CMO of Genesys and Mohamed Afifi, Managing Director of Genesys Middle East on providing the broadest customer service and cloud solutions in MEA region.Read More…
Pyramid Analytics, a leading provider of enterprise business intelligence (BI) software, has announced that for the second year in a row the company is an overall leader in Customer Experience and Vendor Credibility.Read More…
Interactive Intelligence Group, a global provider of software and services designed to improve the customer experience,Read More…
The rise of smart devices in the Middle East and a focus on customer loyalty has created the proverbial “perfect storm”Read More…
Interactive Intelligence Group Inc., global provider of software and services designed to improve the customer experienceRead More…
Interactive Intelligence Group, a global provider of software and services designed to improve the customer experience, is launching Interaction Content Manager (ICM)Read More…
