Interactive Intelligence unveils agenda for global partner conference

Interactive Intelligence Group, a global provider of software and services designed to improve the customer experience, has published the agenda for its annual INTERACTIONS 2014 customer and partner conference, to be held June 2-5 at the JW Marriott in Indianapolis, Indiana, U.S.A.

Joe Staples, chief marketing officer, Interactive Intelligence.
Joe Staples, chief marketing officer, Interactive Intelligence.

The global conference will feature keynotes from Aron Ralston, whose autobiography, “Between a Rock and a Hard Place,” was the subject of the film “127 Hours”; and Jay Baer, social media expert and New York Times best-selling author of the book, “YOUTILITY: Why Smart Marketing is About Help Not Hype.”

At the conference, Interactive Intelligence founder and CEO Dr. Donald E. Brown will discuss the company’s vision for the next evolution in cloud computing and communications.

“This year we expect our annual conference to draw more than 2,000 customers, partners, prospects, analysts, consultants and media from around the world,” said Interactive Intelligence chief marketing officer Joe Staples. “In addition to our popular tracks covering the full range of communications and customer service topics, we’ve got loads of special sessions, which include several new panel discussions that will give attendees unique insight into the next generation of customer service.”

Collocated this year with INTERACTIONS 2014 is a new educational event called CX Hot Trends Symposium, produced by Interactive Intelligence media partner, Technology Marketing Corp. (TMC). The symposium is non-vendor specific and is open to any customer service professional. The event includes presentations from industry experts from firms such as Forrester Research, Frost & Sullivan, Gartner, IDC, and others, addressing the nine hottest technology trends shaping the customer experience.

Among the new INTERACTIONS 2014 panel discussions is a general session titled, “Meet Your New Customer.” During this session moderated by Staples, attendees will learn from a group of millennial-aged consumers about their communication preferences and what they expect from a service experience. Another compelling panel discussion, “Insight from the Experts,” will give attendees guidance from industry analysts and consultants about how to prioritize technology deployments, what technologies are being overhyped, and more.

Interactive Intelligence will also share the results of its annual Customer Service Experience primary research, which is designed to give insight into what customers want from a service experience and the technologies behind it.

This year, the conference will include more than 160 sessions focused on contact center automation, unified communications, business process automation, cloud communications, multichannel/omnichannel communications, social media, mobile customer service, workforce optimization, speech analytics, and more. Vertical sessions will include tracks focused on accounts receivable management, government, healthcare, insurance and utilities.

Entertainment will include music from The Railers during an event at Lucas Oil Stadium, home of the Indianapolis Colts and Super Bowl XLVI.

Discounted early bird registration for INTERACTIONS 2014, which is open to Interactive Intelligence customers, partners, and other pre-approved guests, is available now through April 4, 2014.

To register, visit Discounted early bird registration for CX Hot Trends Symposium is available now through Feb. 28, 2014.