Home Tag "customer experience"

Zoho unveils Blended Conversations and New User Interface for Zoho Desk

Deepak Singh
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Zoho Desk’s new version offers one-of-a-kind Blended Conversations feature, combining human-driven conversation and machine-intelligence conversational services. Zoho Corporation has launched an updated version of Zoho Desk, the anchor application in the company’s customer service platform, to help customer service teams evolve with the changing needs of customers and meet heightened business expectations. Supporting Arabic language, […]

DigitalX, Blue MENA partner to elevate customer experience

Deepak Singh
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DigitalX, a subsidiary of Digital DEWA, the digital arm of Dubai Electricity and Water Authority (PJSC), has signed an exclusive agreement with Blue MENA, a leader in digital solutions that integrates disruptive technologies, business re-engineering, industry expertise, and innovation for elevated customer experiences. The agreement was signed between Hamad Karam, COO of DigitalX and Riadh […]

Infoblox Unveils New Partner Programme

Deepak Singh
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Infoblox has unveiled its new partner program, designed to maximize opportunities partners can secure and deliver. The Skilled to Secure trusted partner program reflects the changing security landscape and shifting customer requirements – and the need for providers of security solutions and services to adapt in response. “The rules of cybersecurity have changed. Customers want […]

Ooredoo leverages Google Cloud Apigee to enhance customer experience

Deepak Singh
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Ooredoo Group has announced it has signed an agreement with Google Cloud to leverage Apigee’s centralised API gateway. This deal is the latest in a series of partnerships between Ooredoo and major global technology players, aimed at future-proofing its business by evolving its core operations to smart telco, upgrading its customer experiences across both business-to-consumer […]

FinChoice selects Freshworks Software to Enhances Digital Customer Experience

Deepak Singh
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Freshworks has announced that FinChoice, a digital financial service provider, has chosen Freshchat and Freshdesk Omnichannel to make digital service effortless for agents and serve customers in the channel of their choice. Freshworks’ strategic relationships with global technology partners like Whatsapp, Google’s Business Messages and Slack helps FinChoice elevate omnichannel customer experiences through the Freshworks […]

DULSCO Selects Oracle Cloud To Enhance Its Customer Experience

Deepak Singh
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DULSCO Group will implement Oracle Fusion Cloud Applications Suite as a part of its digital transformation program to enhance customer and employee experience, automate processes and improve operational efficiencies. A signing ceremony was held at DULSCO Headquarters and attended by DULSCO Group representatives Martin Bradley-CFO, Vijay Jain- Head of IT and Tiago Costa- CEO of […]

Omnix launches Center of Excellence to drive digital transformation

Deepak Singh
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Omnix has announced the launch of its state-of-the-art Center of Excellence (XOC), an innovative managed service offering that was conceptualized to support businesses in their digital journeys. Omnix’s XOC includes a unique combination of a Security Operations Center (SOC), Network Operations Center (NOC) and Operations Control Center (OCC) with managed services aimed to assist organizations […]
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