Zoho Desk’s new version offers one-of-a-kind Blended Conversations feature, combining human-driven conversation and machine-intelligence conversational services. Zoho Corporation has launched an updated version of Zoho Desk, the anchor application in the company’s customer service platform, to help customer service teams evolve with the changing needs of customers and meet heightenedRead More…
DigitalX, a subsidiary of Digital DEWA, the digital arm of Dubai Electricity and Water Authority (PJSC), has signed an exclusive agreement with Blue MENA, a leader in digital solutions that integrates disruptive technologies, business re-engineering, industry expertise, and innovation for elevated customer experiences. The agreement was signed between Hamad Karam,Read More…
Infoblox has unveiled its new partner program, designed to maximize opportunities partners can secure and deliver. The Skilled to Secure trusted partner program reflects the changing security landscape and shifting customer requirements – and the need for providers of security solutions and services to adapt in response. “The rules ofRead More…
Ooredoo Group has announced it has signed an agreement with Google Cloud to leverage Apigee’s centralised API gateway. This deal is the latest in a series of partnerships between Ooredoo and major global technology players, aimed at future-proofing its business by evolving its core operations to smart telco, upgrading itsRead More…
Freshworks has announced that FinChoice, a digital financial service provider, has chosen Freshchat and Freshdesk Omnichannel to make digital service effortless for agents and serve customers in the channel of their choice. Freshworks’ strategic relationships with global technology partners like Whatsapp, Google’s Business Messages and Slack helps FinChoice elevate omnichannelRead More…
DULSCO Group will implement Oracle Fusion Cloud Applications Suite as a part of its digital transformation program to enhance customer and employee experience, automate processes and improve operational efficiencies. A signing ceremony was held at DULSCO Headquarters and attended by DULSCO Group representatives Martin Bradley-CFO, Vijay Jain- Head of ITRead More…
Omnix has announced the launch of its state-of-the-art Center of Excellence (XOC), an innovative managed service offering that was conceptualized to support businesses in their digital journeys. Omnix’s XOC includes a unique combination of a Security Operations Center (SOC), Network Operations Center (NOC) and Operations Control Center (OCC) with managedRead More…
Businesses are missing out on a significant opportunity to fix internal processes and address the root causes of customer experience issues in the wake of the pandemic, research from enterprise software specialist IFS has today revealed.Read More…
Customer experience (CX) is a top priority for most UAE businesses (62%), new research from Rackspace Technology shows. The study revealed much greater understanding amongst UAE business leaders to improve CX than in most other countries surveyed.Read More…
AmiViz today announced that it has developed the region’s first B2B e-commerce platform with a human touch for the cyber security industry to serve the channel ecosystem by automating the entire business process.Read More…
Silah Gulf has announced its launch of the Cisco Unified Contact Center Enterprise (Cisco UCCE), one of the most advanced Contact Center platforms in the world.Read More…
Pakistan Telecommunication Company Limited (PTCL) has deployed Nokia automation, analytics and machine learning software to enhance the customer experience and improve customer service accuracy and efficiency.Read More…
