Bright Pattern, a global leader in omnichannel contact center technology, and Voxtron Middle East LLC, a premier provider of communication solutions based in Dubai, announced the expansion of their strategic partnership to accelerate AI-driven customer experience in the UAE.Read More…
Worldwide contact center (CC) and CC conversational AI and virtual assistant end-user spending is projected to total $18.6 billion in 2023, an increase of 16.2% from 2022, according to Gartner. “Near-term investment growth rates for CC and CC conversational AI and virtual assistants are expected to dip as business volatilityRead More…
Avaya announced that it has been positioned as the Leader in the 2018 Gartner Magic Quadrant for Contact Center Infrastructure worldwide. Avaya believes the portfolio addresses the Customer Experience Priorities in 2018 identified in a Gartner report:Read More…
Cairo based contact center system integrator, IST Networks announced that it has been recognised by Genesys as the ‘Middle East Partner of the Year’ recognising the system integratorRead More…
Vocalcom, the leading contact center solutions provider entered into an strategic partnership with NCR Corporation to provide omnichannel cloud-based contact center services in the UAE.Read More…
