Cairo based contact center system integrator, IST Networks announced that it has been recognised by Genesys as the ‘Middle East Partner of the Year’ recognising the system integrator for its outstanding technical and professional service capabilities, trained and certified staff on Genesys technology and also in-house R&D capabilities.
Genesys, the global contact center solutions provider recently extend their partnership with IST and empower them to become the first and only cloud partner in the Middle East, and launch IST OmniCloud. Commenting on the decision to recognize IST as the premier Genesys partner in the Middle East, Mohamed Afifi, Managing Director for Middle East at Genesys, said, “We are very proud of IST – in less than three years they have stepped up and achieved such great results. Delivering innovation in a very competitive and challenging market is not easy. Over the last couple of years, IST has done a great job delivering customer success to major Genesys clients in the region and helping accelerate our new strategic solutions to the market. Now with their latest cloud offering powered by Genesys, there are new opportunities to deliver unique value on digital customer experience in the region “
“This award from Genesys is a testament to the commitment we have made to Genesys in terms of not just building the largest team of Genesys focused CX experts in the region but also investing in R&D and launching innovative solutions like IST OmniCloud and IST Sentiment Analysis that can be integrated with Genesys’ own solutions to offer Middle East enterprises best-in-class customer experience platforms”, said Sherif Fahmy, Marketing Manager at IST.
