Vocalcom, the leading contact center solutions provider entered into an strategic partnership with NCR Corporation to provide omnichannel cloud-based contact center services in the UAE.
The partnership will allow NCR to integrate Cloud Contact Centre solutions from Vocalcom and offer a comprehensive solution to its customers across industry verticals. Once integrated with Vocalcom’s solutions, the NCR turnkey offer will provide a real omnichannel customer services management portal with a single consistent view that incorporates everything from phone, web chat, email, SMS and social networks.
This will be in addition to its existing value added applications such as sales and complaint management and single view agent. It enables businesses to offer personalized services based on customers’ interaction histories and provide consistent level of services across all channels.
Ali Kassab, EVP Corporate Growth, ME, Africa, APAC at Vocalcom said: “NCR is a global technology company renowned for transforming customer experiences with innovative solutions for multiple industries. Our Solutions will complement NCR’s solutions in enabling customer interactions. We believe this partnership will see a vast array of success stories. Both companies have a mutual understanding of improving customers’ businesses and transforming the omnichannel customer experiences”.
“With NCR’s vast business presence across the region, we are pleased to enter the partnership with Vocalcom to enhance our customers’ experience in meeting the growing demand in the UAE for cloud-based contact centers with a single point of contact,” said, Ahmad Jamal, MEA eBusiness solutions leader of NCR. “Our application across the digital and physical channels is flexible and scalable in allowing us to integrate smoothly with Vocalcom’s contact center platform. We will make our customers journeys easier in enabling their sales and service agents to connect with customers and prospects from anywhere in a seamless manner.”
