Customer experience continues to be one of the greatest challenges to businesses across the Middle East and Africa, at a time where customer expectations are the highest, they have ever been. This disconnect is exposed as Dimension Data reveals its findings in NTT Ltd.’s annual Global Customer ExperienceRead More…
In the face of COVID-19 coronavirus, the UAE’s banking and finance, education, and retail sectors are accelerating digital transformation to deliver business continuity, customer happiness, and smart services, industry experts announced today.Read More…
Huawei has confirmed steady growth in the enterprise market, achieving a global sales revenue of USD12.8 billion—up 8.6% year-on-year. Huawei’s enterprise business has become one of the key drivers of the company’s overall expansion. In the Middle East specifically, the company’s enterprise businessRead More…
Hewlett Packard Enterprise (HPE) today announced that the HPE Container Platform, unveiled in November 2019, is now generally available. The HPE Container Platform is the industry’s first enterprise-grade container platform designed to support both cloud-native and non-cloud-nativeRead More…
MTN Benin has extended its long-term relationship with Ericsson to provide world-class managed services, including Network Operations Center, Field Services in Radio, Core and Transmission in Benin. The new contract will propel MTN Benin towards intelligent & data-driven operations with the power ofRead More…
By Matthew Kibby, Vice-President, Services, Africa & Middle East at Sage explains how artificial intelligence has intertwined with humans.Read More…
Imperative that the public sector and businesses work together to ensure a values-driven approach to the design and use of AI, says Thierry Nicault, EVP for EBU – MEACE, Salesforce.Read More…
DataRobot and InterSystems today announced a partnership designed to accelerate the application of AI in healthcare. Through an integration and reseller agreement, the partnership makes it easier forRead More…
Jonathan Wood, the General Manager, Middle East & Africa for Infor discusses the age of artificial intelligence and its impact on the role of CFO.Read More…
Businesses are investing more in the mobile workforce that delivers on-site service to their customers, says Thierry Nicault, EVP for EBU – MEACE, SalesforceRead More…
ServiceNow has introduced the Now Platform Orlando release, featuring Now Intelligence, a new set of powerful AI and analytics capabilities. With Now Intelligence, ServiceNow empowers enterprises with new insights that enable employees to work smarter and faster, streamline business decisions and unlock new levels of productivity.Read More…
Path Solutions has revealed its new Intelligent Digital initiative roadmap with the launch of Path Digital and Path Intelligence platforms which will enable forward-thinking banks to maintain competitive advantage by providing their customers with a consistent and seamless intelligentRead More…
