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Avaya, today unveiled its new communications solution Avaya IP Office 7.0 targeting the Small and Medium Businesses in the Middle East region. Avaya IP Office 7.0 completes the integration of Nortel Enterprise Solutions (NES) IP and digital phones into its IP Office platform. This integration now enables approximately 14 million NES users to gain Avaya IP Office’s collaboration capabilities, and can drive 40 to 60 percent in savings for NES customers by enabling them to retain existing phones when upgrading to Avaya IP Office. This upgrade can be accelerated and simplified by a new Data Migration Tool that lets partners transfer a business’ existing data (i.e. voicemails, phone extensions) to their new systems, maintaining productivity without interruption.Read More…

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Dubai based leading MVNO/B-brand provider Friendi Group secured the funding of US$ 25 million to further accelerate expansion plans across the Middle East, Africa and Asia region. The new funding comprises US$10 million equity from new and existing shareholders, plus a US$15 million structured debt facility from Standard Bank. FRiENDi GROUP currently operates using a proven business model delivering significant benefits to its customers and mobile telecom operator partners in Oman, Jordan and Saudi Arabia.
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Etisalat hosted a focused group workshop for organizations in the Ras Al Khaimah, to discuss emerging ICT trends and their application to their respective business environments and industry domains. Sheikh Mohammed bin Kayed Al Qasimi, Vice Chairman of RAK Department for Economic Development, graced the event with his presence. During the workshop, Etisalat provided strategic direction to RAK corporates to showcase how ICT (Information & Communication Technologies) can deliver the required impetus for businesses in the current economic situation and how organizations can leverage the emerging ICT solutions to create a long lasting business value.Read More…

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Interactive Intelligence, a global provider of unified IP business communications solutions signed up an reseller agreement with EMW Middle East, a provider of converged information and communications technology solutions.
Now, EMW will be able to offer solutions for contact center automation, enterprise IP telephony, and business process automation from Interactive Intelligence across the Middle East the. EMW will provide consulting, implementation, support, and custom development for the Interactive Intelligence solutions.Read More…

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Qtel introduced breakthrough new research into the growth of Small and Medium Enterprise (SME) companies at the recent Enterprise Qatar meeting in Doha, as part of Qtel’s support for the thriving sector. With approximately 98 percent of companies in Qatar classified as SMEs, providing the correct environment for the growth of this segment is a key strategic priority, and Qtel is at the forefront of providing a range of dedicated connectivity, efficiency and security solutions.

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Nokia appointed Tom Farrell, as the General Manager for Nokia Lower Gulf, a region comprising UAE, Bahrain, Kuwait, Qatar and Oman. Mr Farrell has been with Nokia for seven years in various roles, most recently leading the Services Sales and Delivery team globally to bring Nokia’s Ovi services to millions of consumers in collaboration with mobile operators and retailers. Prior to that, he worked within the Nokia marketing organization and in strategy and business development. Read More…

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Alcatel-Lucent announced that Tunisiana, a mobile operator and a subsidiary of Qatar Telecom, has selected Alcatel-Lucent to transform its mobile network to IP as Tunisiana prepares to evolve to 3G and Long Term Evolution (LTE). Based on its High Leverage NetworkTM (HLN) architecture, Alcatel-Lucent’s IP solution gives Tunisiana the infrastructure necessary to meet the demands of its customers for increasingly sophisticated and high bandwidth mobile services. This includes offering a genuine mobile broadband experience with video, multimedia and data services as well as mobile banking applications. In addition to driving new revenues, Tunisiana will garner significant benefits of an all IP transformation with increased reliability, scalability and speed all while reducing operational cost and complexity.Read More…

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Global research and analyst firm Gartners is predicting that worldwide smartphone sales will reach 468 million units in 2011, a 57.7% increase from 2010. According to Gartner, by the end of 2011, Android will move to become the most popular operating system (OS) globally and will build on its strength to account for 49% of the smartphone market by 2012. Sales of open OS devices will account for 26% of all mobile handset device sales in 2011, and are expected to surpass the 1 billion mark by 2015, when they will account for 47 percent of the total mobile device market. Read More…

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Aastra, a leader in Enterprise Communication technology recently joined hands with Redington Value, the value added distribution division of Redington Gulf. Redington will distribute Aastra SIP and IP terminals and small IP-PBXs in the Middle East and North Africa. As part of the introduction of Aastra’s IP phones for Microsoft Lync, Redington Gulf and Aastra are launching a promotional offer for Microsoft’s voice partners for use as demos and proof-of-concept, which will be available during the second quarter of 2011.

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Over the past decade and a half, an unprecedented wave of expansion has altered the global telecom industry. New global competitors are emerg­ing swiftly in the Gulf Cooperation Council region, bringing with them the oppor­tunity for operators to capture their full synergy potential and derive maximum benefits from their enormous foot­print. GCC operators must recognize to what degree they can create synergies across six key areas: procurement, product and service offerings, new revenue sources, shared services, knowl­edge sharing, and international best practices. Read More…

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Aptec concluded its Avaya IP Office roadshow in Dubai on a high note. The event saw more than 70 partners geared up and trained to sell Avaya solutions in the Middle East. Resellers at the event were greeted by Avaya and Aptec’s senior management to increase their familiarity with the companies’ channel programs and product offerings. Built from the ground up specifically for small and medium-size businesses, Avaya IP Office delivers the communications capabilities that big business are used to, with the elegant simplicity and ease of use that small businesses consider a “must-have”.Read More…