Freshworks today announced the findings from its second annual Freshservice Service Management Benchmark Report which measured key performance indicators (KPIs) for the IT industry across 62 million tickets in 2021. The report revealed that global IT teams adapted to remote work in 2021, resolving employee tickets 23% faster than theRead More…

Kofax, announces speakers and sessions for the customer & partner event, Kofax Accelerate 2022, the premier intelligent automation conference kicking off on May 9 in the Americas, May 11 in Europe/Middle East, and May 17 in Asia Pacific. Free registration for Accelerate 2022 is now open.Read More…