Tripp Lite, a global manufacturer of power protection equipment, has launched its new Solutions Integration Service in the Middle East. The new offering is a complimentary consultation source that has been designed to help customers maximise the full potential of their data infrastructure while also helping meet their uptime goals affordably. The launch is in line with Tripp Lite’s commitment to roll out products and solutions that have been designed to answer the challenges of the region’s move towards improved power connectivity and protection while also providing expert technical advice and guidance on IT infrastructure expansion.Read More…

UAE service provider du has signed a three-year contract with for network support and optimisation services, to support existing and future network infrastructure growth. The contract has been financed through attractive finance terms arranged by (Dubai) Limited and provides with a predictable and optimised TCO over three years. Hatem Bamatraf, Senior Vice President of Network Development, Du, said, “We continue to strive to provide our customers with the best possible service, by constantly improving our network infrastructure. Read More…

Xerox Corporation has acquired NewField IT, a UK-based print consultancy and software solution provider. The acquisition expands Xerox’s managed print services (MPS) portfolio that serves workplaces of any size. NewField IT’s consulting and software services help companies implement MPS more quickly. For example, its Asset DB software suite creates visual maps of a floor plan to show how assets – like printers and copiers – are used throughout an office. By combining this visual mapping with a database that tracks usage patterns of document devices, workplaces small to large are better able to monitor and manage the use of the devices and their overall print-related costs.
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Epicor and HCL Technologies recently announced a services partnership to meet the growing demand for the award-winning next-generation Epicor 9 enterprise resource planning (ERP) suite. The partnership expands HCL’s presence in the broader midmarket segment while bringing effective global implementation and services capabilities to Epicor’s existing and new ERP suite customers. Under this partnership, HCL will expand overall Epicor services capacity, helping meet the demand for services and speeding the implementation for Epicor’s ERP customers. The demand for implementation services is strong with close to 400 customers worldwide live on Epicor 9 ERP and a further 1 , 500 projects in process having been shipped to more than 2 , 100 businesses in 60 countries, including shipments to over 900 new customers.
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help AG, leading information security consultants awarded as the region’s first Support Service Partner for Palo Alto Networks, the network security company. help AG which has been working with Palo Alto Networks since January 2010, currently has the highest number of Palo Alto Networks certified engineers in the entire Middle East region. This partnership with Palo Alto Networks defines help AG as a single point of contact for enterprise customers. help AG’s Palo Alto Networks-certified and hands-on experienced, technical consultants will be providing 24-hour, 7 days a week, local advanced support services under the service level agreement (SLA) through phone, email and onsite support services.
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ITSM major, Axios Systems continued its growth march and has build up a strong customer base consisting of major names like Sultan Center in Kuwait, Al Hilal Bank, Al Jaber group, Emaar Technologies, Daman National Health Insurance and the Al Nisr Publishing in the region. In efforts to cater the needs of large multinational organizations and government entities and ensure IT efficiency, Axios Systems is expanding its existing Dubai office by increasing the strength of staff and relocating to a new office in Dubai Internet City which will act as a regional hub and service both clients and partners within the Middle East and Africa region.Read More…

Accenture is enhancing its capabilitiesin the Middle East through a JV with Saudi Arabia-based Al Faisaliah Group (Al Faisaliah). The partnership has come about through the acquisition of a majority stake in Al FaisaliahBusiness & Technology Company (FBTC), an Al Faisaliah subsidiary. FBTC is a recognised ERP solution provider in Saudi Arabia and provides integrated business and technology services to a wide range of clients. Once the transaction is completed, Accenture’s position in the Middle East market will be strengthened by the combination of FBTC’s enterprise architecture, systems implementation and technology consulting skills, with Accenture’s broad management consulting, technology and outsourcing experience, industry depth, focus on innovation and global delivery capabilities.
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Already recognised as a provider of infrastructure as a service from its Africa-leading data centres, South Africa-based SI Business Connexion has announced a new relationship, which sees it growing its presence in the SaaS environment. The SI has partnered with SIPCOM and is ready to deliver Microsoft-based communication and collaboration solutions, including Exchange, Lync with full Enterprise capabilities, and SharePoint, on the SaaS model. That’s because SaaS services are rapidly configurable, come at a low cost and provide flexibility to adapt to changing business circumstances. Business Connexion’s infrastructure as a service provides the same advantages for ‘hardware’-based services, such as computing power and storage capacity. Read More…

The outsourcing industry in the MENA region is expected to grow at a compound annual growth rate (CAGR) of approximately eight percent for the period 2009-2016 with market revenues touching US$2.69 billion, according to global consulting firm Frost & Sullivan. The emergence of the Middle East and North Africa (MENA) region as an ideal off-shoring location for companies in both Europe and Asia is the key factor driving the industry’s growth. Annual Arab Outsourcing Conference supported by TCQ Triangle, examined topics such as outsourcing successes and challenges, vested outsourcing, opportunities in outsourcing, leveraging talent, driving innovation, outsourcing strategically for sustainable competitive advantage, as well as outsourcing risk and governance, running shared services organisations in MEA and creating effective SLAs.
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Xerox and Cisco have formed an alliance to deliver cloud-based services and technology that combine network intelligence and print capabilities. The alliance brings Xerox’s managed print and cloud IT outsourcing services to customers over Cisco’s intelligent network infrastructure. Both companies will arm channel partners with solutions that help businesses extend their existing IT investments to improve performance and reduce cost.
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Etisalat hosted a focused group workshop for organizations in the Ras Al Khaimah, to discuss emerging ICT trends and their application to their respective business environments and industry domains. Sheikh Mohammed bin Kayed Al Qasimi, Vice Chairman of RAK Department for Economic Development, graced the event with his presence. During the workshop, Etisalat provided strategic direction to RAK corporates to showcase how ICT (Information & Communication Technologies) can deliver the required impetus for businesses in the current economic situation and how organizations can leverage the emerging ICT solutions to create a long lasting business value.Read More…

Xerox Emirates, today announced the immediate appointment of Phil Coles as the Sales Director of Technology. The appointment of a Phil Coles, along with the move to its new facility in IMPZ (International Media Production Zone), forms a solid foundation which enables Xerox Emirates to effectively pursue its new business strategy for 2011. Phil will lead the technology business toward delivering on the aggressive growth plans set for 2011 and beyond. The strategy centers on positioning Xerox Emirates as the number one choice in the markets in which it serves by creating value through its differentiated document services, people and partners.
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