help AG partners Palo Alto in the region

Stephan Berner, Managing Director, help AG

help AG, leading information security consultants awarded as the region’s first Support Service Partner for Palo Alto Networks, the network security company. help AG which has been working with Palo Alto Networks since January 2010, currently has the highest number of Palo Alto Networks certified engineers in the entire Middle East region.

This partnership with Palo Alto Networks defines help AG as a single point of contact for enterprise customers. help AG’s Palo Alto Networks-certified and hands-on experienced, technical consultants will be providing 24-hour, 7 days a week, local advanced support services under the service level agreement (SLA) through phone, email and onsite support services. In addition, help AG SLA customers will also have access to the help AG online Support Centre where they log their support requests, download minor and major software releases, utilize the extensive knowledge base and monitor the support cases at any point in time.

“From the very beginning we have invested strongly in our Palo Alto Networks partnership and as of today we are the only Authorized Service Partner and the only Authorized Palo Alto Training Partner in the Middle East. Palo Alto Networks provide the most advanced Next Generation Firewall platforms on the market, allowing customers to focus on their organizations core business by utilizing the added value support services provided by help AG.” explained Stephan Berner, Managing Director, help AG.

As the information security market matures, organizations and government entities shift to bridge the gap between policies and procedures and technical security controls in order to meet compliance requirements. help AG’s consulting services and Palo Alto Networks’ Next Generation Firewalls serves to enhance the iron-clad security services offered to enterprise customers.