Insight Enterprises has released a report on the concept of the “Super Solution Integrator” as a response to how businesses are juggling resources to realize successful digital transformation. As innovation requires more connected devices and specialized expertise to deploy and manage them, the number of outside partners tends to increase — along with integration complexity and an expanding security footprint. Additionally, there’s a need for organizational change management that extends beyond adding new technology.
With end-to-end capabilities, a Super Solution Integrator (SSI) addresses each domain of integrated modern technology solutions, owning the handoffs, integration points and interdependencies that are often the source of project failure when multiple partners are involved. SSIs offer strategic guidance to scope, plan and design an initiative; procure and deploy the necessary technology; and program and change management expertise to shepherd sustainable success.
“The success of a digital transformation initiative can face hurdles that include security breaches, stalled timelines and communication silos, just to name a few,” said Ken Lamneck, president and CEO of Insight Enterprises. “Companies have an idea of what they should be doing, but they’re struggling with how to adapt to IT requiring increasingly sophisticated solutions with many moving parts.”
When strategically executed, large-scale IT initiatives deliver powerful business outcomes: optimizing operations and processes, engaging customers more personally, increasing worker productivity and satisfaction, and enhancing products. However, as McKinsey found in a 2018 survey on digital transformation, “only 16 percent of respondents say their organizations’ digital transformations have successfully improved performance and also equipped them to sustain changes in the long term.”
“We embraced the idea of simplifying that process for our clients when we pivoted to our four areas of Insight Intelligent Technology Solutions, which marry digital innovation and cloud and data center transformation to executing on the deployment and managed services needed to sustain them for the end user over time. In essence, we feel we’ve established ‘super solution integrator’ capabilities that align with client needs at every point along their digital transformation journey, from envisioning an idea to maintaining solutions at scale,” said Lamneck.
