Tripp Lite to strengthen customer ties

Vipin Sharma, VP, EMEA and India Sales, Tripp Lite

Tripp Lite, a global manufacturer of power protection equipment, is aiming to reinforce its customer relationships with the launch of a new international toll free number that can be accessed 24 hours a day, seven days a week. This new service is reflective of Tripp Lite’s commitment to provide its customers in the MEA region with dependable pre- and post-sales services, with accessibility just being one phone call away.

Customers wanting to use the service can now call 800-TRIPPLITE (800-874775483) to access services, warranty registration and queries regarding RMA/service related concerns. Customers calling within the UAE can access the customer service operator toll free while customers calling from outside of the UAE can access the customer service operator through +971-800-TRIPPLITE (+971-800-874775483), with standard ISD rates applied. The 24 x 7 toll free number is manned by highly skilled personnel who are well-versed in Arabic and English and are ready to answer any query and provide a high level of customer service support.

The service is backed with a modern call centre facility equipped with state-of-the-art CRM software that can monitor, track and archive all calls received. “The availability of an international toll free number gives our customers the confidence and security that they can call us for technical support or any other queries anytime, anywhere,“ says Vipin Sharma, VP, EMEA and India Sales, Tripp Lite. “We are deeply committed in meeting the demands and requirements of our customers. Not only are we firmly dedicated to providing world class solutions and products to our customers but we would also like to give them the assurance that our relationship with them does not stop after the purchase of the equipment.”

“The launch of this new toll free number is just one of the many strategic initiatives that Tripp Lite is unveiling to help create a stronger relationship with its customers. “Our aim is to come up with strategic services that can help solve customer concerns and issues at the fastest time possible,” concludes Sharma.