Epicor Software the leading enterprise business software solutions provider, today announced a new center of excellence for education for its customers, partners and employees, called Epicor University.
The global initiative is created to specifically address the challenge of delivering consistent high-quality training worldwide, to expand the range of Epicor’s existing education deliverables, and to offer certification programs for Epicor’s fast growing partner channel. Epicor University consists of a dedicated central team that will be responsible for developing and delivering all aspects of education content, materials, and blended training across the globe.
According to a recent Gartner report, “Training is a key component of long-term ERP/business application value.” The report notes that, “Training can provide organizations with real ROI—training prevents costly mistakes; undertrained workers are at least five times more expensive to support than trained workers; and, training ensures that users take full advantage of the applications they use, increasing ROI.”
“This new initiative expands Epicor’s significant commitment to providing best-in-class training and education resources for our customers, partners and employees worldwide,” said Louise Keppel, Vice President, worldwide education for Epicor, and head of Epicor University. “For our customers, end-user training has a direct impact on the success of enterprise software implementations, and Epicor University will be an additional resource to help ensure that they have access to the best education and training available worldwide, delivered how they need it, when they need it—virtually, embedded, or in the classroom.”
The primary objective of Epicor University is to provide customers with resources and tools to help them realize the greatest benefit from their enterprise software investment and enable individual users to succeed in the way they learn best. Epicor already offers an extensive array of education resources that enable users to get the most out of an organization’s software investment—from embedded courses within their enterprise resource planning (ERP) system, to extensive user guides, classroom courses and certifications, to an online help system that includes field help and technical reference guides.