Uniphore has announced a strategic partnership with Avaya to bring its integrated Conversational AI and communications platform to customers across the Middle East and African (MEA) region. Uniphore’s Conversational AI and Automation products will add deep functionality to the Avaya OneCloud CCaaS platform. Avaya OneCloud CCaaS makes it easy toRead More…

Uniphore and SpinSci Technologies have entered a strategic agreement to enhance patients’ access and engagement with health care providers. Under the terms of the agreement, Uniphore’s conversational AI and automation technology will be used in SpinSci’s Patient Access Care solutions, integrated with market-leading electronic health records (EHR) systems, to helpRead More…

Uniphore today announced its Uniphore Unite partner program to support a rapidly expanding market that is seeing the benefits of using Artificial Intelligence (AI) and automation technology to significantly improve customer experience (CX). Uniphore was recently recognized as “AI Company of the Year” at the Gulf Business Tech Awards atRead More…

Uniphore today announced its agreement to acquire Jacada, a customer experience pioneer with the industry’s leading low code/no code platform for contact centre automation. Jacada’s advanced automation software brings a proven track record of solving complex contact center challenges and empowering the design and implementation of transformational customer experiences quickly andRead More…