Freshworks announces the findings from its second annual Freshservice Service Management Benchmark Report
2022-05-09
Freshworks today announced the findings from its second annual Freshservice Service Management Benchmark Report which measured key performance indicators (KPIs) for the IT industry across 62 million tickets in 2021. The report revealed that global IT teams adapted to remote work in 2021, resolving employee tickets 23% faster than theRead More…