ServiceNow recently announced machine learning capabilities to tackle some of the biggest problems in IT today. With ServiceNow Intelligent Automation Engine, companies can now prevent outages before they happen, automatically categorize and route incidents, predict future performance and benchmark performance against IT peers.
Guest written by: Haider Salloum, SMB Director, Microsoft Gulf Technology has had an undeniably profound effect on the way business in the Gulf region is conducted. Artificial intelligence, machine-learning, 3D-printing, big data, virtualisation, mobility and cloud – all have helped shape a bright new landscape. These technologies have been around