Home Tag "Freshworks"

Freshworks announces Freshservice for Business Teams

Subha Bhargavi
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Freshworks today announced Freshservice for Business Teams, which enables departments outside of the IT function like HR, facilities, legal and finance to securely provide uninterrupted service delivery within each department. Freshworks will host a virtual event on November 9, to demo a variety of new product innovations from its Fall ‘22 Launch.

FinChoice selects Freshworks Software to Enhances Digital Customer Experience

Deepak Singh
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Freshworks has announced that FinChoice, a digital financial service provider, has chosen Freshchat and Freshdesk Omnichannel to make digital service effortless for agents and serve customers in the channel of their choice. Freshworks’ strategic relationships with global technology partners like Whatsapp, Google’s Business Messages and Slack helps FinChoice elevate omnichannel customer experiences through the Freshworks […]

Freshworks Appoints Dennis Woodside as President

Deepak Singh
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Freshworks has announced that Dennis Woodside is joining the Company’s executive leadership team as President, effective September 1, 2022. Reporting to Freshworks CEO and Founder Girish Mathrubootham in this newly created role, Woodside will be responsible for leading Freshworks’ global business operations and strategy. Woodside most recently served as president of Impossible Foods where he […]

Freshworks survey highlights a startling divide between employee expectations and reality of their workplace technology

Subha Bhargavi
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Freshworks today unveiled survey findings that reveal a startling divide between employee expectations and the reality of the workplace technology experience. In the wake of the pandemic, regional businesses have doubled down on digital transformation, however nearly half (47%) of employees in the Middle East and Africa (MEA) report that technology issues at work have […]

Freshworks hosts the first-ever UAE edition of its flagship customer roadshow

Subha Bhargavi
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Freshworks successfully hosted the first-ever UAE edition of its flagship customer roadshow, Global Jam. Held in Dubai, the event brought together over 100 of the region’s most innovative CX, IT, sales and marketing professionals from a broad range of industries including airlines, retail, eCommerce, and consumer services with the aim of understanding and addressing key […]

Freshworks announces the findings from its second annual Freshservice Service Management Benchmark Report

Subha Bhargavi
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Freshworks today announced the findings from its second annual Freshservice Service Management Benchmark Report which measured key performance indicators (KPIs) for the IT industry across 62 million tickets in 2021. The report revealed that global IT teams adapted to remote work in 2021, resolving employee tickets 23% faster than the year before as overall resolution […]

Freshworks clocks 49% growth in 2021

The Channel Post Staff
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Freshworks announced that the company has achieved the total revenue of $371.0 million for the financial year 2021 was representing growth of 49% compared to 2020. The company highlighted that it has touched down the milestone for $100 million in its fourth quarter.
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