Freshworks has announced a strategic relationship with Unisys to resell Freshworks’ modern IT Service Management (ITSM) solutions, including Freshservice and Device42. This partnership underscores a shared commitment to serving the mid-market —an often overcharged and underserved segment in the ITSM landscape. “Our collaboration with Unisys is driven by a sharedRead More…

Freshworks has announced Freddy AI Agent – a new generation of easy-to-deploy and use autonomous service agents. Built to deliver exceptional customer experiences (CX) and employee experiences (EX), Freddy AI Agent can be deployed in minutes and has helped users in customer support and IT autonomously resolve an average ofRead More…

The UAE has once again demonstrated its global leadership in technology with the country, alongside India, leading globally in terms of both AI knowledgeability as well as usage levels. This is according to a new Freshworks report for which 7,000 employees were surveyed from 13 countries across the globe. The study foundRead More…

Freshworks has announced the launch of its new data center, powered by Amazon Web Services (AWS), in the UAE. This underscores Freshworks’ commitment to driving innovation across the Middle East and Africa (MEA) by making it easier for businesses to harness the full power of its modern, AI-powered customer andRead More…

Freshworks has announced the appointment of Dennis Woodside as Freshworks’ Chief Executive Officer & President, effective later today. Woodside, currently Freshworks’ President, will succeed Girish Mathrubootham, the company’s Founder, as CEO.  Mathrubootham will transition to a new role of Executive Chairman. Mathrubootham will remain the chairman of the Board ofRead More…

Freshworks has announced the launch of its AI-powered Customer Service Suite which brings together self-service bots, agent-led conversational messaging, and automated ticketing management in an all-in-one solution. Uniting Freshchat, Freshdesk, and the company’s generative artificial intelligence technology, Freddy AI, the Freshworks Customer Service Suite enables a modern customer support experience accessible to anyRead More…