The UAE has once again demonstrated its global leadership in technology with the country, alongside India, leading globally in terms of both AI knowledgeability as well as usage levels. This is according to a new Freshworks report for which 7,000 employees were surveyed from 13 countries across the globe. The study foundRead More…
Freshworks has announced the launch of its new data center, powered by Amazon Web Services (AWS), in the UAE. This underscores Freshworks’ commitment to driving innovation across the Middle East and Africa (MEA) by making it easier for businesses to harness the full power of its modern, AI-powered customer andRead More…
Freshworks has announced the appointment of Dennis Woodside as Freshworks’ Chief Executive Officer & President, effective later today. Woodside, currently Freshworks’ President, will succeed Girish Mathrubootham, the company’s Founder, as CEO. Mathrubootham will transition to a new role of Executive Chairman. Mathrubootham will remain the chairman of the Board ofRead More…
Freshworks has announced the appointment of Abe Smith as the company’s Chief of Global Field Operations. He will be responsible for leading field sales worldwide as Freshworks grows upmarket and new business increasingly comes from field sales. Smith brings nearly 25 years of experience at public software companies Zoom, OracleRead More…
Freshworks has announced the appointment of Mika Yamamoto as the company’s Chief Customer and Marketing Officer. She will be responsible for leading the company’s global marketing and customer experience teams. Yamamoto comes to Freshworks from F5 where she most recently served as the Executive Vice President and the Chief MarketingRead More…
Freshworks has announced the appointment of Johanna Jackman as the company’s new Chief People Officer (CPO). Jackman will be responsible for the company’s global human resources strategy and operations, which oversees HR business partnerships, talent acquisitionRead More…
Freshworks announced that UAE’s leading bank, Commercial Bank of Dubai (CBD) has enhanced its customer service operations with the implementation of Freshdesk. By leveraging Freshworks’ customer experience software, CBD has digitized and automated key processes,Read More…
Freshworks has announced the launch of its AI-powered Customer Service Suite which brings together self-service bots, agent-led conversational messaging, and automated ticketing management in an all-in-one solution. Uniting Freshchat, Freshdesk, and the company’s generative artificial intelligence technology, Freddy AI, the Freshworks Customer Service Suite enables a modern customer support experience accessible to anyRead More…
Freshworks announced that Styli, a fashion e-commerce brand part of the Landmark Group, uses Freshdesk and Freshchat to manage and automate its customer support operations. Freshworks bots empowered Styli with AI-powered automation, real-time resolution,Read More…
Freshworks has announced Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace. The new predictive and assistive generative AI capabilities embedded withinRead More…
Freshworks has announced Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace. The new predictive and assistive generative AI capabilities embedded within Freshworks solutions and platform go beyond content generation and help support agents, sellers, marketers, IT teams and leaders become moreRead More…
Freshworks has announced new GPT-based conversational enhancements to Freshworks’ natively-built AI powered assistant, Freddy. Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals work faster, smarter, and more effectively. Customer service agents respond quickly to customers andRead More…
