Appointment

Freshworks appoints Sandie Overtveld as Senior VP for APJ & MEA

February 20, 2023

Deepak Singh

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Freshworks has announced the appointment of Sandie Overtveld as the Senior Vice President for its Asia-Pacific, Japan (APJ) and Middle East and Africa (MEA) markets. In this new role, Sandie will oversee Freshworks’ growth efforts in these regions and work

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News

Freshworks announces Freshservice for Business Teams

November 1, 2022

Subha Bhargavi

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Freshworks today announced Freshservice for Business Teams, which enables departments outside of the IT function like HR, facilities, legal and finance to securely provide uninterrupted service delivery within each department. Freshworks will host a virtual event on November 9, to demo a variety of new product innovations from its Fall ‘22 Launch.

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News

FinChoice selects Freshworks Software to Enhances Digital Customer Experience

October 27, 2022

Deepak Singh

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Freshworks has announced that FinChoice, a digital financial service provider, has chosen Freshchat and Freshdesk Omnichannel to make digital service effortless for agents and serve customers in the channel of their choice. Freshworks’ strategic relationships with global technology partners like Whatsapp, Google’s Business Messages and Slack helps FinChoice elevate omnichannel customer experiences through the Freshworks […]

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GITEX

Freshworks to showcase its full suite of CX and EX products at GITEX 2022

October 6, 2022

Subha Bhargavi

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Manish Mishra – Head, Middle East & Africa, Freshworks, talks about their customer experience and employee experience products that will be showcased at the mega tech event.

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Appointment

Freshworks Appoints Dennis Woodside as President

September 2, 2022

Deepak Singh

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Freshworks has announced that Dennis Woodside is joining the Company’s executive leadership team as President, effective September 1, 2022. Reporting to Freshworks CEO and Founder Girish Mathrubootham in this newly created role, Woodside will be responsible for leading Freshworks’ global business operations and strategy. Woodside most recently served as president of Impossible Foods where he […]

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News

Freshworks survey highlights a startling divide between employee expectations and reality of their workplace technology

June 22, 2022

Subha Bhargavi

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Freshworks today unveiled survey findings that reveal a startling divide between employee expectations and the reality of the workplace technology experience. In the wake of the pandemic, regional businesses have doubled down on digital transformation, however nearly half (47%) of employees in the Middle East and Africa (MEA) report that technology issues at work have […]

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Events

Freshworks hosts the first-ever UAE edition of its flagship customer roadshow

May 30, 2022

Subha Bhargavi

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Freshworks successfully hosted the first-ever UAE edition of its flagship customer roadshow, Global Jam. Held in Dubai, the event brought together over 100 of the region’s most innovative CX, IT, sales and marketing professionals from a broad range of industries including airlines, retail, eCommerce, and consumer services with the aim of understanding and addressing key […]

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News

Freshworks announces the findings from its second annual Freshservice Service Management Benchmark Report

May 9, 2022

Subha Bhargavi

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Freshworks today announced the findings from its second annual Freshservice Service Management Benchmark Report which measured key performance indicators (KPIs) for the IT industry across 62 million tickets in 2021. The report revealed that global IT teams adapted to remote work in 2021, resolving employee tickets 23% faster than the year before as overall resolution […]

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News

Freshworks CRM for e-commerce is now available in the Shopify App Store

April 27, 2022

Subha Bhargavi

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Freshworks today announced Freshworks CRM for e-commerce is now available in the Shopify App Store. The solution integrates directly with Shopify to provide its millions of merchants with a unified CRM that enables live conversational support, marketing and sales where and when consumers want to buy online.

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Appointment

Freshworks launches enhanced partner program and appoints Hervé Danzelaud as vice president of Global Channel and Alliances

April 6, 2022

Subha Bhargavi

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Freshworks has announced the launch of an enhanced partner program and the appointment of Hervé Danzelaud as vice president of Global Channel and Alliances to lead the growth of the company’s partner ecosystem. Danzelaud previously served as the head of Channels and Alliances for North America.

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News

Freshworks clocks 49% growth in 2021

February 14, 2022

The Channel Post Staff

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Freshworks announced that the company has achieved the total revenue of $371.0 million for the financial year 2021 was representing growth of 49% compared to 2020. The company highlighted that it has touched down the milestone for $100 million in its fourth quarter.

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News

Freshworks named as a Strong Performer in The Forrester Wave

December 8, 2021

The Channel Post Staff

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Freshworks, has been named a Strong Performer in The Forrester Wave: Enterprise Service Management, Q4 2021. The report notes that Freshworks has released “significant new functionality” within Freshservice including right-sized unified incident response management

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