Zebra Technologies Corporation has successfully demonstrated a Generative Artificial Intelligence (GenAI) large language model (LLM) running on Zebra handheld mobile computers and tablets without needing connectivity to the cloud. This breakthrough empowers Zebra partners and customers to unlock exciting productivity gains that will shape the future of work across industriesRead More…
LogRhythm is attending GITEX Global, 16th – 20th October 2023 to support secure digital transformation in the Middle East. LogRhythm will be joined by its strategic partners, AmiViz and StarLink, an Infinigate Group company to provide insights for organizations and channel partners looking to secure systems and assets against theRead More…
Avaya has announced its participation at the 2023 edition of GITEX Global, where the company will illustrate how organizations can choose their own journey to delivering AI-powered customer experiences. Avaya’s major presence at GITEX Global will showcase a range of vertical-specific use cases that highlight the power of artificial intelligenceRead More…
Genesys has announced a strategic collaboration with Salesforce to help businesses bring together their data, agents, bots and communication channels for smarter end-to-end customer and employee experiences. The companies are introducing a unified AI-powered customer experience and relationship management solution that integrates Genesys Cloud CX and Salesforce Service Cloud calledRead More…
United Arab Bank (UAB) has announced its collaboration with Kyndryl. Kyndryl will support UAB in its journey to design and implement a new and industry-aligned enterprise data model and transform its data assets.Read More…
Netcracker Technology has announced that Zain KSA has extended its partnership with Netcracker by adding cloud-based Managed Services to its deployment of Netcracker Digital BSS, Digital OSS and Customer Engagement. Capitalizing on the great opportunities for collaboration, this complete end-to-end digital transformation project is one of the largest in the Middle East and marks another milestone forRead More…
Zoho Desk’s new version offers one-of-a-kind Blended Conversations feature, combining human-driven conversation and machine-intelligence conversational services. Zoho Corporation has launched an updated version of Zoho Desk, the anchor application in the company’s customer service platform, to help customer service teams evolve with the changing needs of customers and meet heightenedRead More…
DigitalX, a subsidiary of Digital DEWA, the digital arm of Dubai Electricity and Water Authority (PJSC), has signed an exclusive agreement with Blue MENA, a leader in digital solutions that integrates disruptive technologies, business re-engineering, industry expertise, and innovation for elevated customer experiences. The agreement was signed between Hamad Karam,Read More…
Infoblox has unveiled its new partner program, designed to maximize opportunities partners can secure and deliver. The Skilled to Secure trusted partner program reflects the changing security landscape and shifting customer requirements – and the need for providers of security solutions and services to adapt in response. “The rules ofRead More…
Ooredoo Group has announced it has signed an agreement with Google Cloud to leverage Apigee’s centralised API gateway. This deal is the latest in a series of partnerships between Ooredoo and major global technology players, aimed at future-proofing its business by evolving its core operations to smart telco, upgrading itsRead More…
Freshworks has announced that FinChoice, a digital financial service provider, has chosen Freshchat and Freshdesk Omnichannel to make digital service effortless for agents and serve customers in the channel of their choice. Freshworks’ strategic relationships with global technology partners like Whatsapp, Google’s Business Messages and Slack helps FinChoice elevate omnichannelRead More…
DULSCO Group will implement Oracle Fusion Cloud Applications Suite as a part of its digital transformation program to enhance customer and employee experience, automate processes and improve operational efficiencies. A signing ceremony was held at DULSCO Headquarters and attended by DULSCO Group representatives Martin Bradley-CFO, Vijay Jain- Head of ITRead More…
