Almost every UAE consumer will walk away from a brand after just one negative experience, according to a report released today by ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone. The new global survey of 18,000 consumers across 13 countries (including 1,000 inRead More…
Ooredoo Group has announced a key partnership agreement with Avaya, a global leader in customer experience solutions, that will see Ooredoo integrate Avaya’s cutting-edge contact center and unified communications solutions into its service offerings for business customers across multiple countries. The agreement, signed at the Mobile World Congress in Barcelona,Read More…
Miral Destinations, a subsidiary of Miral, and one-stop trade and promotional partner for Yas Island Abu Dhabi, and Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, will deploy more than 40 AI-powered chatbots to provide customers with a seamless luxury experience. The chatbots and Sprinklr AI+ platformRead More…
IBM Consulting announced that it has been selected by the Al-Futtaim Group to redesign its Blue Rewards’ customer experience journey and transform the Group’s Digital core through large scale data migration projects.Read More…
Ooredoo Qatar has announced a strategic partnership with Google Cloud to transform its data analytics and AI capabilities. This collaboration is part of Ooredoo Data Transformation Journey which will start with modernizing Ooredoo Qatar’s data’s architecture and infrastructure and position it to deliver unprecedented levels of customer service. Ooredoo QatarRead More…
Orange Business and VMware are strengthening their partnership to deliver Flexible SD-WAN with VMware as the first fully embedded SD-WAN offering in Evolution Platform. The Orange Business Evolution Platform combines a secured digital infrastructure with an agile, cloud approach to order and manage services. Cloud has become the benchmark forRead More…
Vertiv has announced the opening of its Vertiv Customer Experience Center, featuring a microgrid power solution to help data centers address electrical grid capacity and availability challenges. Data centers are experiencing these challenges as advancements in digital transformation, including Artificial Intelligence (AI) and Generative AI (GenAI), are straining traditional electrical utilities. VertivRead More…
Zebra Technologies Corporation has successfully demonstrated a Generative Artificial Intelligence (GenAI) large language model (LLM) running on Zebra handheld mobile computers and tablets without needing connectivity to the cloud. This breakthrough empowers Zebra partners and customers to unlock exciting productivity gains that will shape the future of work across industriesRead More…
LogRhythm is attending GITEX Global, 16th – 20th October 2023 to support secure digital transformation in the Middle East. LogRhythm will be joined by its strategic partners, AmiViz and StarLink, an Infinigate Group company to provide insights for organizations and channel partners looking to secure systems and assets against theRead More…
Avaya has announced its participation at the 2023 edition of GITEX Global, where the company will illustrate how organizations can choose their own journey to delivering AI-powered customer experiences. Avaya’s major presence at GITEX Global will showcase a range of vertical-specific use cases that highlight the power of artificial intelligenceRead More…
Genesys has announced a strategic collaboration with Salesforce to help businesses bring together their data, agents, bots and communication channels for smarter end-to-end customer and employee experiences. The companies are introducing a unified AI-powered customer experience and relationship management solution that integrates Genesys Cloud CX and Salesforce Service Cloud calledRead More…
United Arab Bank (UAB) has announced its collaboration with Kyndryl. Kyndryl will support UAB in its journey to design and implement a new and industry-aligned enterprise data model and transform its data assets.Read More…
