Webex by Cisco  has announced new AI-powered capabilities in Webex Contact Center. These new capabilities aim to help improve agent well-being and productivity, resulting in exceptional customer experiences. Stress and burnout are common in the workplace, and even more so within contact center employees. In fact, a study found agentRead More…

Cisco has announced seven new modules on the Cisco Observability Platform, built by development partners and created to expand its full-stack observability ecosystem. This growing ecosystem helps customers fulfill their specific observability needs and utilize additional value from observable telemetry. The new modules are focused on five critical areas: BusinessRead More…

Ahead of Black Hat MEA in Riyadh, 14-16 November 2023, Cisco is sharing insights into key cybersecurity trends that emerged throughout Q3 2023 (July – September). The findings are based on analysis from Cisco Talos, one of the most trusted threat intelligence research teams on the globe, and show a notable increaseRead More…

At WebexOne, Cisco announced a new AI strategy for Webex that will improve communication and collaboration. Unlike AI offerings that solely focus on text or documents, Webex will use real-time communications for audio and video to solve everyday challenges, such as ensuring crystal-clear audio and video calls and meetings despiteRead More…

Nutanix has announced its participation at GITEX Global 2023 for the 8th consecutive year,  with the intention of helping regional organizations streamline operations and turn cloud complexity into multicloud simplicity. The company will share its vision and strategy of delivering the optimal hybrid cloud experience to radically simplify and solveRead More…

Ooredoo business, in collaboration with Cisco, held an interactive workshop to shed light on the latest trends and practices related to SMB solutions and how to benefit from them. Held at the prestigious Waldorf Astoria Kuwait, the event drew the presence of numerous Ooredoo’s corporate clients. During the discussion session,Read More…

Cisco and Splunk have announced a definitive agreement under which Cisco intends to acquire Splunk for $157 per share in cash, representing approximately $28 billion in equity value. Upon close of the acquisition, Splunk President and CEO Gary Steele will join Cisco’s Executive Leadership Team reporting to Chair and CEORead More…