In a blog post, Kate Leggett the vice president, principal analyst at Forrester explains that RPA (robotic process automation) is a tactical, short-term fix to digitize common, reproducible agent tasks in the contact center.Read More…
IT spending in the Middle East and North Africa (MENA) will total $160 billion in 2020, an increase of 2.4% from 2019, according to Gartner.Read More…
A thriving application economy is fueling unprecedented digital transformation across EMEA, according to new research from F5 Networks.Read More…
Fifty-eight percent of government CIOs faced organizational disruption during the past four years, according to Gartner Inc.’s 2020 global survey of CIOs. Fifty-two percent of respondents said they had also faced a funding shortfall in that same time frame. These figures are higher than those for all other industries.Read More…
Nutanix today announced the retail industry findings of its second Enterprise Cloud Index Report, measuring retailers’ plans for adopting private, hybrid and public clouds. The report found the vast majority of retailers (87.5%) identified hybrid cloud as the ideal IT operating model. It also showed many retailers (72%) are planningRead More…
Unit 42 (the Palo Alto Networks threat intelligence team) has released the Spring 2020 edition of Cloud Threat Report, which aims to uncover where cloud vulnerabilities are surfacing in the threat landscape among the widespread shift to cloud infrastructure.Read More…
Technology is accelerating change across society in every corner of the globe and people need the skills to adapt. This is one of the defining issues of the generation and a solution is required. It can be done by educators, governments and businesses leading the society on an upskilling journey.Read More…
Ericsson has released its November 2019 edition of the Ericson Mobility Report, alongside a range of other forecasts with an end-of-2025 timeline and communications service provider insights. As per the report, the global number of 5G subscriptions is set to reach 2.6 billion within the next six years, driven byRead More…
The worldwide public cloud services market is forecast to grow 17% in 2020 to total $266.4 billion, up from $227.8 billion in 2019, according to Gartner, Inc.Read More…
Zebra Technologies revealed the results of its 12th annual Global Shopper Study, the industry’s only market tracker that analyzes the attitudinal behavior of shoppers, retail associates and retail executives and examines the retail and technology trends impacting shoppers’ purchasing behavior.Read More…
Gartner, has identified the top 10 government technology trends for 2019-2020 that have the potential to optimize or transform public services. Government CIOs should include these trends in their strategic planning over the next 12 to 18 months.Read More…
New research commissioned by Barco ClickShare on the future of meetings reveals that the majority of today’s workforce prefer attending tech-enabled remote meetings. With the nature of conferences continuing to evolve, Barco’s research delves into best-practices of meetings globally and highlights key trends.Read More…
