Home News F5 Networks releases 2020 State of Application Services report
F5 Networks releases 2020 State of Application Services report

F5 Networks releases 2020 State of Application Services report


A thriving application economy is fueling unprecedented digital transformation across EMEA, according to new research from F5 Networks.

Lori MacVittie, Principal Technical Evangelist, Office of the CTO at F5 Networks

Now in its sixth year, the State of Application Services (SOAS) report today revealed that 91% of surveyed EMEA organizations now have specific digital transformation execution plans in progress. This compares to 84% in the USA and 82% in the Asia Pacific, China and Japan (APCJ) region.

“Digital transformation is a profound opportunity to change business as usual,” said Lori MacVittie, Principal Technical Evangelist, Office of the CTO at F5 Networks.

“Crucially, it is driving the growth of application portfolios and changing the way in which they are developed, delivered, integrated, and ultimately even consumed. That also means changes in the way they are secured, scaled and operated.”

The main reason EMEA organizations embrace digital transformation is to increase the velocity of new product or service introductions (61% of respondents). This is followed by being able to better respond and adapt to new buyers’ behaviours (40%) and emerging competitors (33%).

Currently, IT optimization (64%) and business process optimization (55%) are the top desired digital transformation benefits. The results are consistent with previous years’ research and show how IT firms continue to re-evaluate structures, processes, and workflows to drive the next phase of their journey. Other prominent digital transformation aspirations include enhancing employee productivity (47%) and competitive advantage (45%), as well as breaking into new markets (43%).

According to the SOAS report, organizations are starting to tap into the second phase of digital transformation, which is marked by an increase in applications and an expansion of automation.

“Ultimately, applications are the engines that power the global economy,” explained MacVittie.
“All businesses – irrespective of the industry – are becoming application-centric with the goal of moving faster, boosting efficiency, and delivering the enhanced customer – and employee – experiences the market demands.”

Against this backdrop, the SOAS report found that 66% of surveyed EMEA organizations said they depend on applications to run their business – the highest of any region worldwide. Nearly one in three (32%) believe that apps provide a strategic competitive advantage.

The report’s findings go on to show how digital transformation has shaken up application-based decision making in the past year.

57% claim it is influencing automation and orchestration wherever possible, whereas 51% are inspired to explore new application architectures such as containerization and microservices. 38% said that digital transformation is changing the way they develop applications, and 33% stated that it prompted the migration of more apps to the public cloud. Furthermore, 31% are refactoring legacy applications for modern environments and 26% are moving towards adopting open source technology wherever possible.

“As digital business activities mature, organizations are looking to combine digital services from previously unconnected industries or segments – forming new ecosystems to create value,” MacVittie explained.

Application Programming Interface (API) call volumes are soaring as a result, with 29% of EMEA organizations now reporting more than one million API calls per month.
To optimize digital transformation ambitions, the SOAS report advises to first focus on the application services required to secure, scale, and digitize IT and business processes. Automation and orchestration are critical at this point.

During the second phase, it is crucial to instrument application services to emit telemetry for unified visibility and control over policy enforcement. Then, in the third phase, telemetry from application services can be studied by cloud analytics tools to provide actionable operational and business insights (i.e. predicting capacity, preventing loss, and delivering differentiated customer experiences).

“We’re starting to see EMEA organizations moving beyond the first phase of digital transformation —business process automation — and scaling their digital footprint with cloud, automation, and containers,” added MacVittie.

“New ecosystems are being created and API call volumes are skyrocketing. Moving forward, those able to harness and react to application and API data will be rewarded with significant business value.”



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