e& enterprise announced a partnership with NICE to collaborate on its cutting-edge CX capabilities and Contact Centre as a Service (CCaaS) platform in the UAE. The platform’s integrated engageX CX capabilities ensure sensitive customer data remains in-country, while also empowering businesses to comply with regulations across government and public-private sectorRead More…

Freshworks has announced the appointment of Dennis Woodside as Freshworks’ Chief Executive Officer & President, effective later today. Woodside, currently Freshworks’ President, will succeed Girish Mathrubootham, the company’s Founder, as CEO.  Mathrubootham will transition to a new role of Executive Chairman. Mathrubootham will remain the chairman of the Board ofRead More…

IFS has appointed Bianca Nobilo as the company’s Head of External Affairs. Nobilo joins the executive leadership team at IFS to direct Government Relations, Industry Relations and External Affairs & Communications. IFS’s remarkable growth across 80 countries is fueled by the company’s powerful artificial intelligence technology, industry depth and customer-centricRead More…

Splunk, in collaboration with Enterprise Strategy Group, has released the “State of Security 2024: The Race to Harness AI” global research report. A total of 1,650 security leaders participated in the global survey, with many reporting that cybersecurity has become easier to manage compared to past years. However, cybersecurity defendersRead More…