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Avaya has unveiled Avaya Customer Engagement Cloud solutions, a comprehensive set of advanced capabilities and services that is comprised of Avaya Oceana for omni-channel customer engagement and is built on Avaya Breeze. These Customer Engagement Cloud solutions provide the flexibility required for adopting and integrating new digital technologies through aRead More…

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In: Products, Reviews

Huawei announced its new Watch 2 at Mobile World Congress. This second iteration of the smartwatch comes packed with boatload of features. With the Watch 2, Huawei has gone with a more sporty look, abandoning the classy looks of the first generation. The Watch 2 features more sensors, GPS, continuousRead More…

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In: Enterprise, Whitepapers

When you convert paper documents into digital images (files), you’re able to manage them with point-and-click ease on computers. Most customers who enter into document imaging achieve cost savings and productivity increases. This greater efficiency can also give you a competitive advantage in customer service. But the front end ofRead More…

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In: Whitepapers

Businesses have adopted CRM systems to capture customer contact information, track customer issues, and nurture customer relationships. However, it’s not a panacea. Despite massive investments in CRM systems, organizations continue to struggle with customer service.Read More…