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Avaya has unveiled Avaya Customer Engagement Cloud solutions, a comprehensive set of advanced capabilities and services that is comprised of Avaya Oceana for omni-channel customer engagement and is built on Avaya Breeze. These Customer Engagement Cloud solutions provide the flexibility required for adopting and integrating new digital technologies through aRead More…

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Huawei announced its new Watch 2 at Mobile World Congress. This second iteration of the smartwatch comes packed with boatload of features. With the Watch 2, Huawei has gone with a more sporty look, abandoning the classy looks of the first generation. The Watch 2 features more sensors, GPS, continuousRead More…

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In: Enterprise, Whitepapers

When you convert paper documents into digital images (files), you’re able to manage them with point-and-click ease on computers. Most customers who enter into document imaging achieve cost savings and productivity increases. This greater efficiency can also give you a competitive advantage in customer service. But the front end ofRead More…

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Businesses have adopted CRM systems to capture customer contact information, track customer issues, and nurture customer relationships. However, it’s not a panacea. Despite massive investments in CRM systems, organizations continue to struggle with customer service.Read More…

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Sony Middle East and Africa (MEA) has announced that it will further expand the EXTRA BASS series to include four new portable wireless speakers designed to enable users to enjoy the intensity of deep bass notes in a variety of locations and scenarios.Read More…