Ebru Kılıç Eker, Regional General Manager at Software AG, highlights the impactful experience at GITEX, showcasing innovations in BPM and IoT, and emphasizing the integration of AI for operational excellence.
How would you describe your experience participating at GITEX this year?
Our participation at GITEX this year has been an incredible opportunity to engage with customers, partners, and industry peers. On our booth we were joined by our premier ARIS & IoT partners who showcased the latest innovations in BPM, process mining, enterprise architecture, and IoT, along with products like Cubes & Metrix+ that they build on top of our solutions.
Business process management has its own challenges, so how does Software AG’s BPM suite integrate with enterprise architecture to adapt to the rapidly evolving business environment?
Our BPM suite integrates seamlessly with enterprise architecture through a unified platform, creating a holistic view of processes, technology, and organizational structure. This synergy allows businesses to align processes with strategic goals, making them adaptable to new market demands. The integration ensures continuous improvement by connecting real-time process insights with enterprise models, enhancing business agility and decision-making.
What differentiates Software AG’s approach to BPM in a fast-paced landscape from competitors?
Software AG emphasizes flexibility, end-to-end visibility, and a deep integration with enterprise architecture, which many competitors lack. Our focus on hybrid cloud deployments, low-code/no-code process design, and the ability to integrate seamlessly with existing IT landscapes makes our solutions highly adaptable. We also bring AI-powered analytics and advanced automation capabilities to the forefront, helping businesses respond to change faster.
How do you balance the simplification of complex enterprise frameworks with the need for detailed insights in large organisations?
We provide a modular and user-friendly interface, allowing users to focus on high-priority areas while still having access to in-depth analytics when needed. Our process mining tools offer visualizations that simplify complex workflows without compromising detail. Moreover, automation reduces manual effort in managing frameworks, enabling organizations to focus on strategy while still maintaining operational control.
What are the key requirements for implementing intelligent process mining using GenAI within Software AG’s platforms?
The key requirements include high-quality data from multiple systems, well-defined processes, and the right governance frameworks. GenAI models rely on historical data to identify patterns and anomalies. Software AG’s platform ensures data integration across enterprise systems and aligns AI models with predefined business objectives, ensuring a smooth implementation.
How does Software AG leverage GenAI in process mining to provide enhanced predictive and prescriptive analytics?
Our GenAI capabilities within process mining analyze historical data to detect patterns, predict bottlenecks, and recommend process improvements. These insights are not just descriptive but prescriptive, offering actionable recommendations that align with business goals. GenAI enables a proactive approach to operations, allowing organizations to foresee challenges and implement preventive measures.
Can you provide examples of how enterprises have achieved operational excellence and profitability by leveraging your enterprise architecture and BPM solutions?
There are many examples to highlight how this has been achieved but considering a few – In the telcos sector, one of our clients streamlined their order-to-cash process, reducing processing time by 40% and enhancing customer satisfaction. In manufacturing, a global company used our BPM tools to optimize supply chain operations, reducing downtime by 30% and achieving significant cost savings. These examples highlight how aligning processes with architecture improves both efficiency and profitability.
Could you share specific use cases in which Software AG’s BPM and process mining solutions have significantly improved business process performance?
In finance, a leading bank used our process mining solution to uncover inefficiencies in their loan approval process, cutting approval times from weeks to days. In the public sector, a government agency improved service delivery by automating workflows, reducing operational backlogs by 25%. These use cases illustrate the transformative potential of our solutions across industries.
How do you measure the ROI of implementing Software AG’s BPM and process mining tools for clients, particularly in industries with complex regulatory or operational requirements?
ROI is measured through key performance indicators (KPIs) like process efficiency, cost reduction, compliance adherence, and time-to-market improvements. Our solutions provide detailed analytics, enabling clients to track progress against these metrics in real time. We conduct periodic reviews to assess performance, identify optimization opportunities, and ensure alignment with business goals. For industries with complex regulations, our tools help mitigate compliance risks, automate reporting, and reduce operational disruptions. This proactive approach not only ensures sustainable improvements but also delivers measurable long-term value for our clients.
How do your solutions ensure continuous performance optimisation in business processes, especially in high-complexity environments like finance, manufacturing, and telecommunications?
We offer continuous monitoring through real-time dashboards, AI-driven insights, and automated alerts to detect inefficiencies early. Our platform supports iterative improvements by capturing performance metrics and benchmarking them against best practices. This ensures that organizations can maintain peak efficiency, even as business conditions change.
What kind of channel partners do you engage with and how do you enable them to grow?
We collaborate with a diverse range of channel partners, including system integrators, technology resellers, and consulting firms. Our partner enablement program provides comprehensive training, access to demo environments, co-marketing opportunities, and ongoing support. We also align incentives with performance, ensuring mutual growth and success. In the region, we work with a distributor who plays a key role in empowering our partners and expanding our reach by connecting us with a broader network of potential partners.
What is your policy on after sales support and how does that help partners in retaining and acquiring customers?
Our after-sales support is a critical part of our partner strategy. We provide partners with technical support, dedicated account managers, customer success managers, and knowledge-sharing platforms. This helps partners build long-term relationships with customers by delivering superior service. The ability to quickly resolve issues and continuously improve solutions enhances customer satisfaction and drives customer retention. Our partners also hold regular sessions with these customers through professional services teams to ensure that their project is running smoothly and identify any upsell opportunities.
