At GITEX 2024, Genesys’ Country Manager for UAE, Alexandros Gkindis celebrated the event’s unparalleled engagement, showcasing the company’s innovative offerings aimed at enhancing customer experience. With a commitment to continuous improvement, Genesys releases new features weekly, emphasizing their AI-driven solutions and virtual agents, now generally available.
During the event, Gkindis highlighted Genesys’s deep integrations with major CRM platforms like Salesforce and ServiceNow, showcasing how these partnerships enhance customer service capabilities. The company’s Journey Orchestration platform allows businesses to identify and rectify pain points in customer interactions, ensuring smoother experiences.
With a growing presence in the Middle East, Genesys has onboarded nearly 50,000 agents on its platform, significantly impacting customer and employee experiences. The firm has noted increased interest from various sectors, including real estate, healthcare, and government. Notably, a collaboration with a real estate agency integrated Amazon Alexa for seamless service requests, demonstrating Genesys’s commitment to innovation.
As the region embraces cloud technology, Genesys anticipates exponential growth, especially following the successful launch of Genesys Cloud last year. With a positive outlook for the future, the company is poised to lead the charge in AI and customer experience transformation across the Middle East.
