IFS today announced strong, accelerating momentum for its agentic Digital Workers, along with the launch of IFS Loops Agent Studio. The power of Industrial AI is most pronounced when applied to industry-specific scenarios. Deploying Digital Workers to these scenarios is enabling organizations to drive efficiency across the business and deliver better products and services to customers.
Today’s milestone update sees IFS Loops now offer an Agent Studio that enables customers to configure, govern, refine, and expand Digital Workers for their business. Intuitively designed for non-technical, functional employees, IFS Loops Agent Studio requires no technical or coding knowledge.
IFS Loops Digital Workers arrive pre-built with deep industry context, proven workflows, and enterprise-grade AI Trust controls -security, permissions, and governance guardrails defined out of the box. The powerful combination with Agent Studio means organizations can focus on the business outcomes Digital Workers deliver, not the complexity of standing them up.
It is simple to set context, define a process, design actions, and test safely before deploying fully customized Digital Workers into production. The Agent Studio provides the ability to monitor operational outcomes, exceptions, and performance metrics, enforce governance guardrails, maintain auditability, and expand agentic capabilities incrementally as confidence grows.
Proven value of Industrial Digital Workers
Across multiple asset-intensive industries, the world’s most progressive industrial organizations are reporting measurable, real-world business outcomes from Digital Workers, including:
- 60% gain in operational efficiency and recovered 20 hours per week
- $3 million annual ROI and 90,000 hours returned to the workforce
Somya Kapoor, CEO, IFS Loops, said: “Building agents is easy – governing how they operate is the hard part. Digital Workers are not something you deploy once and forget. Like any workforce, they improve over time. Organizations start by building or modifying a Digital Worker, testing it in real workflows, refining the rules, guardrails, and decisions it makes. Then they monitor how it performs in production. That continuous cycle of change, test, and monitor is how Digital Workers become more capable and more trusted over time. It’s how enterprises move from experimenting with AI to operating with it every day and seeing real ROI within weeks.”
Expanding the Digital Worker portfolio: New field service capabilities
Extending IFS’s differentiation in field service and building on the initial IFS Loops Digital Workers for supply chain, IFS is introducing a set of new Digital Workers designed specifically for field service. These additions help service organizations move from manual orchestration toward automated, exception-based supervision.
- Service Planning Assistant Digital Worker: Continuously evaluates service demand, technician availability, and operational constraints to support predictive scheduling and planning – helping organizations anticipate demand rather than simply react to it. Key impacts include improved scheduling efficiency, reduced manual planning effort, and faster response to service demand changes.
- Dispatcher Assistant Digital Worker: Monitors service queues, identifies scheduling conflicts, and recommends optimal dispatch decisions – escalating operational exceptions to supervisors only when human judgement is required. Key impacts include reduced dispatch coordination effort, faster service assignment, and improved technician utilization.
- Knowledge Manager Digital Worker: Provides field technicians with contextual operational knowledge by interpreting asset data, service history, and enterprise documentation in real time. Instead of searching across manuals, service records, and knowledge bases, technicians receive the most relevant guidance directly within their workflow – at the exact moment it is needed during a job.
