ManageEngine positioned in the 2021 Gartner Magic Quadrant for ITSM Tools

ManageEngine, the enterprise IT management division of Zoho Corporation, today announced that it has been named a Niche Player in the 2021 Gartner Magic Quadrant for IT Service Management Tools.

The Gartner Magic Quadrant profiles vendors in the enterprise ITSM tool market to help infrastructure and operations leaders align them with their current and future IT roadmaps. ManageEngine, which has been positioned in the Magic Quadrant for the second consecutive year, was included alongside 10 other vendors. The company was evaluated based on its completeness of vision and its ability to execute.

The Gartner report can be viewed online at

“As a result of the pandemic, organizations are walking on a tightrope between balancing operational resilience and delivering a better employee experience,” said Rajesh Ganesan, VP of product management at ManageEngine. “The key to getting this right is a unified service management approach that we at ManageEngine enable our customers to achieve through the ServiceDesk Plus platform. We believe this recognition from Gartner is a testament to the product helping customers navigate the challenges of service management in the era of hybrid work.”

ServiceDesk Plus was also featured in the 2021 Gartner Critical Capabilities for IT Service Management Tools. The Critical Capabilities research complements the Gartner Magic Quadrant and analyzes 13 capabilities that differentiate the ITSM offerings from each of the 11 vendors.