Leveraging digital workspace solutions from Citrix Systems and Teleperformance Cloud Campus has enabled work from anywhere across its global operations. And in doing so, it has opened access to new pools of talent that allow it to serve customers with the agility and excellence they have come to expect and accelerate business performance.
“We are a people company, and if we’re not able to replicate all the processes that we do in our brick and mortar locations, we can’t compete,” said Jose Guereque –Executive Vice President of Infrastructure and Chief Information Officer, Teleperformance Nearshore. “With Citrix, and Teleperformance Cloud Campus, we’ve created a digital workspace that allows our agents to work as they would if they were in our office and fulfill our client needs.”
With Citrix and Teleperformance Cloud Campus, Teleperformance can create a powerful digital workspace experience that enables its agents to securely access the resources and tools they need to collaborate and get work done in the most efficient and effective way possible across any channel, device or location, enabling the company to reach new talent pools in remote locales, which according to Guereque, has been game changing.
“Work from anywhere is not a pandemic play,” Guereque said. “We will keep the hybrid scheme forever as our permanent model, and Citrix will be a key technology partner in driving it.”
