Xerox Emirates has taken another step towards its goal of an automated, digitised and paperless workplace with the completion of its key internal Digital Delivery Project. Designed to accelerate business process automation for the company and its clients, the project looked to seamlessly bridge the gap between paper-based content and data collection systems with more efficient digital solutions.
Falling under the umbrella of Intelligent Workplace Services (IWS), the project highlighted how a full adoption of the latest technology can allow for an easy transition towards a paperless end-user experience.
The benefits of a paperless user experience include : increasing productivity – by 30-40% to saving money on costs such as media stock, printing, ink, admin, envelopes and even postage removing paper from the daily workflow equates to greater convenience and quality of service across the board. Investments in paperless technologies and services provided by Xerox Emirates have been shown to pay for themselves in terms of greater savings plus improved workflow for companies within just 12-18 months of their implementation.
As part of its Digital Delivery Project, Xerox Emirates set out to address key strategic areas within the company to kick-start its journey to a fully digital and paperless future. Such as: Convert paper-based forms to digital, simplify business workflows, Cover employee activities & report delivery locations, submit delivery orders electronically, notify customers when an order is received, manage tasks & track them remotely, Sign documents electronically, etc. to name a few.
Xerox Emirates utilized a cloud-enabled document capture workflow software, used in combination with mobile business application and enterprise content management platform (ECM), to highlight the wide range of solutions that a digital-only and paperless network presents. These were deployed via a secure private cloud for enhanced mobility and security.
Xerox Emirates’ advanced analytics tools were used to identify the paper-based processes that would benefit most from automation. As a result, the Digital Delivery Project reached each of its targets, justifying beyond doubt that taking a digital and paperless approach to the accumulation and distribution of information increases control, reduces mistakes and improves the overall functionality of a company or a process.
The internal project showed how it is possible to eliminate avoidable delivery mistakes, greatly reduce admin time and increase the real-time intelligence of deliveries by adopting a paperless user experience.
Cost savings were quickly revealed through improvements in areas including productivity, efficiency, security and transparency with the addition of an audit trail that was easy to track and the introduction of a sustainable and environmentally friendly workspace that uses considerably less resources.
Xerox Emirates’ General Manager Simon Howells said: “The Digital Delivery Project is a key part of our internal Intelligent Workplace Services goals and will ultimately close the gap between the paper and digital worlds that exist.
“The project highlighted the wide-ranging benefits of automation and the many areas in which this can aid a business. We are currently working on a number of projects that are designed to help our customers by introducing costs savings and efficiencies into their network and allowing for greater upgrades and future developments. Xerox Emirates is greatly experienced in automating business processes by introducing new paperless technologies and this project represents an exciting next step for us and our customers.”
