Alibaba Cloud has offered its comprehensive retail solution to WEMART of Wenchao Group. The solution will bring Alibaba Cloud’s proven cloud and AI technology that has been supporting Alibaba Group ranging from e-commerce, payment and logistics to WEMART, enabling a smooth integration of online and offline business to enhance the supermarket’s competitive advantages.
To power its next phase of growth and go online, WEMART chose to tie up with Alibaba Cloud. The retail solution provided by Alibaba Cloud including Online-to-Offline (O2O) shopping solution, which combines the strengths of online and offline shopping, payment management that integrates different payment gateways, transaction management, membership management, etc. Besides, customer experience is further enhanced by other features that come with the solution. For example, AliMe chatbot, an AI-powered online customer service, will handle 60-70% of consumer queries and after-sale service 24/7. Workforce efficiency and consumer responsiveness have been greatly improved.
Sun Jiansheng, Chairman of Wenchao Group said, “Following the outbreak of the global pandemic, it was apparent that we need to find new growth points and upgrade our existing IT infrastructure to operate efficiently and distinguish ourselves from our competitors. Alibaba Cloud’s retail solution has helped to significantly step up our operations while equipping us with insights for business-critical decisions and enabling us to scale up to address the increasing business demand, both online and in-store.”
Phillip Liu, General Manager of the Middle East and Africa, Alibaba Cloud Intelligence, said, “Alibaba Cloud’s O2O solution offers retailers the opportunity to connect their in-store experience with their digital marketing function. WEMART is the first of its kind in the local market to think out-of-the-box and leverage our services to significantly improve its online purchases, warehouse deliveries, third party payments and other operations, thereby enhancing the customer experience and expanding its customer base. We are looking forward to working with more local customers closely to embark on their digital transformation journey in the near future,”.
