ManageEngine, the real-time IT management company, today announced it has integrated its endpoint management application, Desktop Central, with Zendesk’s help desk platform, Zendesk Support. Available immediately, this integration will assist users of Zendesk, one of the largest providers of help desk software in the world, to seamlessly resolve their IT issues and perform system management tasks — all from the same console.
“Our integration with Zendesk will further improve the ITSM ecosystem and provide users with better tools to reduce their ticket turnaround time,” said Mathivanan Venkatachalam, Director of Product Management at ManageEngine. “With the growing number of help desk tools being adopted today, it’s imperative that we give technicians the means to manage endpoints from one platform.”
The Desktop Central-Zendesk integration fills the gaps found in help desks today by improving their overall visibility and control as well as reducing service restoration times. IT support staff tend to spend a lot of time tackling service requests and trouble tickets for hardware and software assets. Being able to manage assets and troubleshoot remotely will allow Zendesk users to concentrate on resolving issues faster.
Desktop Central automates regular desktop management routines like installing patches, distributing software, etc. The Desktop Central-Zendesk integration comes with an entire gamut of enterprise IT management features that save time and boost productivity for Zendesk users, empowering them to improve customer engagement.
In addition to Zendesk, Desktop Central integrates with three other help desk tools: ServiceNow, ServiceDesk Plus and Spiceworks.
The Desktop Central-Zendesk integration is available immediately as a free app, which existing Desktop Central users may download from the Zendesk Apps Directory. Users who are new to Desktop Central will find integration directions here.
