Knowlarity, a provider of cloud-based communication solutions across emerging markets, offers effective cloud communication solutions to help improve customer relations for the Banking industry in the UAE.
Commenting on how Knowlarity solution ‘SuperReceptionist’ could help the Banking industry in the UAE, Ambarish Gupta, Founder & CEO of Knowlarity said, “Every business is customer centric, but especially in the banking sector, it is of utmost importance that customers trust the bank they associate with and they demand personalized focus as they deal with a very important asset. It becomes increasingly important to ensure safety in transaction too. Here is where our solutions help banks address the communication gap and communicates with customers in a highly personalized manner, ensuring retention.”
Knowlarity helps banks stay connected with their customers 24×7, through highly personalized communication solutions. They can provide Payment Verification Call support, ATM solutions, Emergency Response solutions, Virtual Numbers for Relationship Managers, Personalized Automated EMI reminders and ROI tracking for campaigns.
Cloud communication solutions can ensure misuse of lost card is avoided, through call verification with simple customer input feature that can be used to authenticate transactions. Dedicated toll free helpline numbers at ATMs could be used to ensure functionality at all times and emergency help.
Cloud solution can also help track ROIs of campaign and help strategize budget allocations. Different virtual numbers could be allocated to campaigns in different cities or across different platforms such as print, billboards, online etc. These numbers would be linked to the company number. Depending on the call traffic received through different numbers, the bank could determine which media worked well for the bank as well as help decide on the spend based on the response.
According to the company, with its API integration, multi-level IVR, call recording, call queuing and call distribution features, Knowlarity’s cloud communication solution ‘SuperReceptionist’ presents endless possibilities for businesses, to improve customer experience and retention, all while being cost effective, scalable and easy to use.
